VP

Varsh P. 3 months ago • From Google

Rating

Bad

Phone booking gave wrong appointment time

When I called to arrange a vaccination appointment for my child, I was given a time of 13.50 pm. However, upon arrival at the practice, I was informed the appointment was scheduled for 13.40 pm. When I raised this discrepancy, staff mentioned they had attempted to contact me at 13.40 pm, though I did not receive any call or message about the appointment time. During my wait, the healthcare professional appeared to have availability for approximately ten minutes before the next scheduled appointment was due. Despite this gap, they did not offer to proceed with the vaccination immediately, which could have been accommodated given their free time and the interval before the following patient. This experience was frustrating as I had travelled for an hour to attend the appointment.

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