Eastbury Surgery
Taimoor K. 8 years ago • From Google
Bad
Phone booking nightmare after 15 failed attempts
My attempts to book appointments over the phone have been abysmal, with a success rate of zero out of 15 tries over an 18-month period. Each booking attempt typically requires multiple attempts. Using the digital booking system, I managed to book one appointment out of one attempt in the same timeframe. This involved navigating the cumbersome 'Patient Access' online platform, which is consistently challenging to access. Regarding critical health-related correspondence and blood tests, my success rate stands at 1 out of 3 during this period. The single successful health referral was ironically for the least serious condition. My experience-based ratings for key aspects are as follows: Receptionist Politeness: 3/5 Receptionist Effectiveness: 1/5 Doctor Consultation Quality: 3/5 Regarding my Doctor Consultation Quality assessment - this is entirely subjective, based on the coherence of the doctors' questioning. I presented an MRI scan diagnosing a specific issue, confirmed by a senior specialist, yet they seemed uninterested and suggested a blood test to investigate alternative causes. Given my ongoing struggles with this practice, my sole objective was obtaining a referral letter to seek private medical treatment. My overall impression is that this practice is fundamentally ineffective in managing medical issues, with its only utility being referrals to private consultants - which have become increasingly necessary. Regrettably, no alternative practices in the catchment area appear to perform any better... I've investigated multiple times. It seems the NHS is completely overwhelmed - a deeply disheartening situation.
The customer service here is absolutely appalling. I wasted over a quarter of an hour just trying to reach the front desk, which is completely unacceptable 😢. The whole experience was utterly..
Eastbury Surgery
Oindrila s.
I feel incredibly fortunate to have Eastbury Surgery as my healthcare provider. The front desk staff are consistently professional and streamlined in their approach. I must highlight that every..
Eastbury Surgery
Tigress C.
Utterly disgraceful! For nearly twelve months, I've been pursuing medical attention about my jaw issue, initially dismissed as a muscular concern. However, an X-ray clearly revealed significant bone..
Eastbury Surgery
Miriam B.
I'm reasonably satisfied with the service to date. The wait times for scheduling could be improved, but the medical professionals are competent and supportive once you're actually seen.
Eastbury Surgery
Joe M.
Incredibly supportive medical team and physicians - an outstanding healthcare facility!
Eastbury Surgery
Omo O.
One star is too generous, as I'd rate this the most subpar medical facility in the entire United Kingdom. Their service is utterly deplorable, with communication being virtually impossible via..
Eastbury Surgery
Aylin Y.
The rating system fails to capture my frustration, as there should be a zero-star option. Attempting to reach the surgery is impossible, with staff consistently disregarding incoming calls. Despite..
Eastbury Surgery
Soph X.
Nicki was absolutely fantastic! She truly exemplifies the highest standards of surgical care! I've had countless nurses struggle to draw my blood, but she succeeded effortlessly on her first..
Eastbury Surgery
R A.
This facility is a complete disappointment. Despite not handling Covid patients, they seem perpetually overwhelmed and unresponsive. Telephone wait times are excruciatingly long, and even after..
Eastbury Surgery
H R.
Abysmal service with staff providing false details and then resorting to calling patients dishonest when confronted. Absolutely unacceptable! This practice clearly doesn't merit public healthcare..
Eastbury Surgery
Anish P.
This is my inaugural review, and I feel compelled to share my experience: My two-year-old daughter was brought in for two separate appointments on Tuesday and Wednesday. The medical professionals..
Eastbury Surgery
Hitesh N.
I've entrusted my kids' healthcare to Eastbury surgery, and consistently, their medical services have been exceptional. Kudos to Eastbury for maintaining such impressive standards of care!
Eastbury Surgery
mohamed m.
Courteous staff The employees demonstrate a friendly demeanor. Nevertheless, I suspect the team might be experiencing workforce shortages.
Eastbury Surgery
Paul L.
Superb surgical team who demonstrated exceptional skill in managing my discomfort with remarkable precision and care.
Eastbury Surgery
P T.
The service here was incredibly sluggish, and the elderly blonde receptionist was extremely discourteous. When I politely inquired about the delay, as my appointment was already 30 minutes overdue,..
Eastbury Surgery
hamid h.
This is truly delightful and charming.
Eastbury Surgery
Lyn H.
Recently became a patient at Eastbury Surgery, and I'm thoroughly impressed with the exceptional care. The staff are truly outstanding - a special mention to Nicky and Lauren, the nurses who are..
Eastbury Surgery
Pagah N.
This surgical experience was absolutely dreadful. The service is incredibly subpar, with excruciatingly long wait times just to have someone pick up the phone. Booking appointments is practically..
Eastbury Surgery
Black M.
Alarmingly subpar. Their communication is non-existent, with phone lines perpetually unanswered - a problem clearly echoed in numerous other customer accounts. Even more concerning is the constant..
Eastbury Surgery
Pat G.
I've experienced exceptional service and warmth from every staff member and physician at Eastbury Surgery. The interactions are consistently delightful, and the medical professionals genuinely..
Eastbury Surgery
S B.