Eastbury Surgery
Taimoor K. 8 years ago • From Google
Bad
Phone booking nightmare after 15 failed attempts
My attempts to book appointments over the phone have been abysmal, with a success rate of zero out of 15 tries over an 18-month period. Each booking attempt typically requires multiple attempts. Using the digital booking system, I managed to book one appointment out of one attempt in the same timeframe. This involved navigating the cumbersome 'Patient Access' online platform, which is consistently challenging to access. Regarding critical health-related correspondence and blood tests, my success rate stands at 1 out of 3 during this period. The single successful health referral was ironically for the least serious condition. My experience-based ratings for key aspects are as follows: Receptionist Politeness: 3/5 Receptionist Effectiveness: 1/5 Doctor Consultation Quality: 3/5 Regarding my Doctor Consultation Quality assessment - this is entirely subjective, based on the coherence of the doctors' questioning. I presented an MRI scan diagnosing a specific issue, confirmed by a senior specialist, yet they seemed uninterested and suggested a blood test to investigate alternative causes. Given my ongoing struggles with this practice, my sole objective was obtaining a referral letter to seek private medical treatment. My overall impression is that this practice is fundamentally ineffective in managing medical issues, with its only utility being referrals to private consultants - which have become increasingly necessary. Regrettably, no alternative practices in the catchment area appear to perform any better... I've investigated multiple times. It seems the NHS is completely overwhelmed - a deeply disheartening situation.
I've never experienced such an efficient medical practice before. The staff are incredibly professional and compassionate, and the registration process was remarkably straightforward. They provide..
Eastbury Surgery
Ajay P.
DREADFUL Medical Practice I have consistently experienced subpar treatment from Eastbury Surgery, with their service falling far below acceptable standards. In a past incident, I arrived for a..
Eastbury Surgery
Ali S.
Absolutely abysmal patient support. I requested a referral letter over seven days ago, and they've made zero progress! Incredibly, they're now claiming it was processed this very morning! I'm..
Eastbury Surgery
Seema C.
What has become of the personal connection between healthcare providers and patients? I call to schedule a consultation for my child, and I'm immediately instructed to submit a photo, then directed..
Eastbury Surgery
John G.
On 16th February 2025, I received a text from "NHS vaccine" asking me to schedule a respiratory syncytial virus (RSV) vaccine appointment. I contacted Eastbury Surgery in Northwood Middlesex and was..
Eastbury Surgery
Susan M.
Despite encountering numerous critical comments about this medical practice, I feel compelled to share my positive experience. Throughout the 23 years I've been registered here, I have consistently..
Eastbury Surgery
mohamed m.
Courteous staff The employees demonstrate a friendly demeanor. Nevertheless, I suspect the team might be experiencing workforce shortages.
Eastbury Surgery
prakash s.
I appreciate how straightforward my experiences have always been here. Dr. Nicolas and the front desk staff are incredibly courteous and treat me with genuine kindness. They are truly wonderful..
Eastbury Surgery
Kinza C.
I've been stuck at the top of the waiting line for nearly two hours straight... ABSOLUTELY UNACCEPTABLE!!
Eastbury Surgery
Malcolm S.
Exceptional medical procedure. Delightful physicians. Fantastic front desk staff.
Eastbury Surgery
Pagah N.
This surgical experience was absolutely dreadful. The service is incredibly subpar, with excruciatingly long wait times just to have someone pick up the phone. Booking appointments is practically..
Eastbury Surgery
Oindrila s.
I feel incredibly fortunate to have Eastbury Surgery as my healthcare provider. The front desk staff are consistently professional and streamlined in their approach. I must highlight that every..
Eastbury Surgery
Silvia L.
Endlessly waiting, hoping they'd answer the call... but no response at all. Extremely frustrating, particularly when you're juggling a baby and have zero patience for these delays... wasted nearly..
Eastbury Surgery
Joe M.
Incredibly supportive medical team and physicians - an outstanding healthcare facility!
Eastbury Surgery
Aylin Y.
The rating system fails to capture my frustration, as there should be a zero-star option. Attempting to reach the surgery is impossible, with staff consistently disregarding incoming calls. Despite..
Eastbury Surgery
Paul L.
Superb surgical team who demonstrated exceptional skill in managing my discomfort with remarkable precision and care.
Eastbury Surgery
Pat G.
I've experienced exceptional service and warmth from every staff member and physician at Eastbury Surgery. The interactions are consistently delightful, and the medical professionals genuinely..
Eastbury Surgery
Warden S.
Regrettably, I must echo the sentiments of the four preceding reviews. Attempting to consult a physician here is an exercise in futility. The healthcare provision is utterly unacceptable. The..
Eastbury Surgery
savi c.
Absolutely absurd situation where canceling an appointment for my mother is impossible due to an excessively long waiting line, which will inevitably result in a missed appointment. This has been..
Eastbury Surgery
Rachel D.
The receptionist staff's performance was utterly unacceptable. I was forced to make repeated phone calls due to complications with my prescription that had gone missing. When I politely requested..
Eastbury Surgery
maria z.