Honeypot Medical Centre
Mayank J. 7 months ago • From Google
Bad
Phone booking staff didn't listen properly to request
I am writing to share my experience regarding a phone call I made this morning to book a blood test appointment for my son. I have always had very good experiences with our GP practice, particularly with the clinical staff and reception team at our local branch. They are consistently polite, patient, and helpful, which I truly appreciate. However, during today's call, the staff member I spoke with did not seem to listen properly and came across as rude. I was trying to book an appointment for my son, but without confirming details such as date of birth, they checked the system only under my name and then informed me that there was nothing in the system and that I should call the pharmacy. I then had to clarify that the appointment was for my son, not myself. Due to the tone of voice, I was confused and initially made an assumption about the staff member's gender. This was not intended as any form of disrespect. Once corrected, I immediately understood my mistake. Unfortunately, the response I received felt abrupt and unprofessional. I felt that the staff member may have been in a rush and made assumptions without fully listening. I wanted to share this feedback as it was disappointing compared to the usually excellent service I receive. Thank you for taking the time to read my concern.
The experience at this practice was disappointing and unsatisfactory. When attending an appointment with a young child who was unwell, I felt the staff were dismissive and unhelpful. Despite the..
Honeypot Medical Centre
Mayank J.
I am writing to share my experience regarding a phone call I made this morning to book a blood test appointment for my son. I have always had very good experiences with our GP practice,..
Honeypot Medical Centre
zubeda h.
The team here is remarkably courteous, welcoming, and supportive. The clinician takes the time to explain my care in a way that works for me, especially when I need things clarified. I feel at ease..
Honeypot Medical Centre
Cilla P.
I recently had a very good experience with a clinician at the practice. They were extremely helpful in listening carefully to my concerns and providing knowledgeable, professional advice and..
Honeypot Medical Centre
Dee M.
Outstanding medical professionals. Outstanding efficient service. Very good welcoming staff.
Honeypot Medical Centre
hritika p.
I have been attending this GP practice for many years since childhood and they have provided me with excellent support for my health needs. The clinical staff and reception team have consistently..
Honeypot Medical Centre
Kanta H.
The receptionist was very kind and helpful, providing clear guidance on what I needed to do to prepare for my procedure. The nursing staff were also very helpful and efficient, completing the..
Honeypot Medical Centre
N N.
I had a telephone appointment that I unfortunately missed because I forgot to keep my phone with me, which was my own oversight. I did receive a link to reschedule, but due to poor network..
Honeypot Medical Centre
Vijay Y.
The practice is well-organised and maintains a tidy environment, making it straightforward to arrange appointments with prompt service delivery. The team members were courteous and provided helpful..
Honeypot Medical Centre
Alexandra A.
The reception team provided excellent service, consistently displaying a helpful and friendly demeanor. The clinical staff were also of a high standard.
Honeypot Medical Centre
Shafeek S.
I attended a follow-up appointment at the clinic and spoke with the reception team member who assisted me with my concerns and questions. I was very appreciative of their composed manner and helpful..
Honeypot Medical Centre
Alfie P.
I recently attended an appointment for a blood test and to have a monitoring device fitted. The healthcare professional I saw was incredibly professional, kind, and reassuring throughout the entire..
Honeypot Medical Centre
Twizard T.
This practice appears to have implemented systems that create significant barriers to accessing care. The reception function has been replaced with a digital platform that feels impersonal and..
Honeypot Medical Centre
Darya P.
I had an appointment for a blood test today and was genuinely impressed by the experience. When I arrived, I mentioned that over the past few years I'd been told my veins were "collapsing," and that..
Honeypot Medical Centre
Cicely (.
I consistently receive appointments within a week of requesting one, and the clinical staff members are always very helpful and thorough in their approach. I was seen by a clinician who was..
Honeypot Medical Centre
Lalji H.
Outstanding care with prompt scheduling and comprehensive amenities available at the practice.
Honeypot Medical Centre
Anonymouse
After being forced to visit this GP surgery at least 4 times, my problem still has not been resolved and unfortunately I still do not know what the issue is. No referral was made to a specialist..
Honeypot Medical Centre
Yusuf S.
I'm very disappointed with how the surgery handled my appointment. There was confusion around a phone call—I answered but the line disconnected, and when I called back, I felt the staff weren't..
Honeypot Medical Centre
GASPAR D.
I had a consultation with the practice pharmacist today regarding new medications that had been recommended by a specialist. It was an excellent review that helped ease my concerns and increase my..
Honeypot Medical Centre
kosar p.
I appreciate the support I received during my visit. The staff members were very helpful and demonstrated genuine understanding of my circumstances. I was running behind schedule for my appointment,..
Honeypot Medical Centre
Stranger 0.