Honeypot Medical Centre
Mayank J. 5 months ago • From Google
Bad
Phone booking staff didn't listen properly to request
I am writing to share my experience regarding a phone call I made this morning to book a blood test appointment for my son. I have always had very good experiences with our GP practice, particularly with the clinical staff and reception team at our local branch. They are consistently polite, patient, and helpful, which I truly appreciate. However, during today's call, the staff member I spoke with did not seem to listen properly and came across as rude. I was trying to book an appointment for my son, but without confirming details such as date of birth, they checked the system only under my name and then informed me that there was nothing in the system and that I should call the pharmacy. I then had to clarify that the appointment was for my son, not myself. Due to the tone of voice, I was confused and initially made an assumption about the staff member's gender. This was not intended as any form of disrespect. Once corrected, I immediately understood my mistake. Unfortunately, the response I received felt abrupt and unprofessional. I felt that the staff member may have been in a rush and made assumptions without fully listening. I wanted to share this feedback as it was disappointing compared to the usually excellent service I receive. Thank you for taking the time to read my concern.
Excellent customer service, greatly assisted by a helpful member of staff who consistently provides good support.
Honeypot Medical Centre
Cicely (.
I consistently receive appointments within a week of requesting one, and the clinical staff members are always very helpful and thorough in their approach. I was seen by a clinician who was..
Honeypot Medical Centre
Shafeek S.
I attended a follow-up appointment at the clinic and spoke with the reception team member who assisted me with my concerns and questions. I was very appreciative of their composed manner and helpful..
Honeypot Medical Centre
Sully H.
I don't normally leave one-star reviews and have had no issues with any other staff at the practice—they've all been excellent. However, I feel compelled to express my disappointment with the..
Honeypot Medical Centre
Saroj S.
This medical centre is a pleasant place to visit. The team members are approachable and welcoming. The clinicians are particularly friendly and personable.
Honeypot Medical Centre
Lazer B.
Continuing my positive experience with this GP practice, I must highlight how promptly they handle prescription requests. I was pleasantly surprised to receive a callback within an hour of..
Honeypot Medical Centre
Kantaben H.
Extremely impressed and delighted with the surgery. The staff were very pleasant and helpful.
Honeypot Medical Centre
Damien N.
Over a period of several weeks, I attended the practice for regular wound care appointments with nursing staff. I would like to commend two members of the nursing team in particular, who provided..
Honeypot Medical Centre
Kanta H.
The receptionist was very kind and helpful, providing clear guidance on what I needed to do to prepare for my procedure. The nursing staff were also very helpful and efficient, completing the..
Honeypot Medical Centre
samir d.
The healthcare professional I saw was very competent and provided good care.
Honeypot Medical Centre
Nalini B.
I had a telephone appointment at a local surgery after sharing my details in advance, and I was very impressed with the care I received. The clinician was professional, efficient, and clearly took..
Honeypot Medical Centre
Priyankabahen P.
The medical centre provides excellent service with a pleasant experience overall. All members of the team are professional and helpful.
Honeypot Medical Centre
Mayur S.
The team proved to be quite supportive and accommodating.
Honeypot Medical Centre
Harsha M.
My daughter has had ongoing health conditions for many years, but recently all of her regular medications were removed from her prescription, which felt very frustrating. She was preparing for an..
Honeypot Medical Centre
Jay L.
The clinician I saw was extremely helpful and demonstrated considerable knowledge about healthcare matters, which reflects well on the practice.
Honeypot Medical Centre
Vijay Y.
The practice is well-organised and maintains a tidy environment, making it straightforward to arrange appointments with prompt service delivery. The team members were courteous and provided helpful..
Honeypot Medical Centre
Aldabra A.
This medical centre is quite good overall. The online appointment system takes a little while to set up initially and could be confusing for some people, but it's genuinely helpful once you get the..
Honeypot Medical Centre
Kishthmand Z.
I was advised that my daughter required two different types of inhalers and was asked to arrange an appointment. Once I had booked the appointment, I was informed that a pharmacist would contact me..
Honeypot Medical Centre
Aleksander J.
Today's appointment was an excellent experience. The healthcare professional who took my blood was really professional and polite. We had a great visit to the practice.
Honeypot Medical Centre
Deepa H.
The healthcare professional was wonderful and very approachable. I have anxiety around medical procedures, and they helped me feel much more comfortable and relaxed during my visit.
Honeypot Medical Centre
MHM M.