Parcliffe Medical Centre

Why does my position in the call queue seem to move backwards rather than forwards? I was sitting at number 4 for approximately 5 minutes, and then it indicated I had moved to number 6 instead...

I have been attending this medical centre for quite some time now. I have ongoing health concerns that require various forms of treatment. The clinical staff have been approachable and supportive..

The telephone line appears to be experiencing difficulties.

The appointment booking system relies solely on telephone access, which is problematic given that call queues are unpredictable and hold times typically exceed 40 minutes. Reception team..

Phone lines are difficult to get through, with lengthy queues regularly experienced. There appears to be a requirement to answer multiple questions before accessing clinical appointments, and..

The best healthcare professional I have experienced in 27 years. 💯

I have been a patient at this practice since the earlier years and have witnessed how the surgery has navigated various pressures and transitions over time. However, there has been a noticeable..

It can be frustrating having to wait in a long queue on the phone to get an appointment, but the front desk staff are always courteous and the clinical team are all very kind and efficient at this..

I was very impressed with the service I received from this surgery recently. Beginning with a specialist appointment, which led to two further examinations and a diagnostic test all within one week...

I attempted to secure an appointment over a three-week period without success. On my most recent attempt, I called early in the morning and was informed that all available slots had been allocated...

After spending over an hour on the phone waiting to book an appointment for my young child, I was informed that an in-person visit would not be available unless a specific test was obtained first. I..

Horrible. Doctor uninterested. Did not listen. Left suicidal. Nightmarish .

I had an appointment this morning to investigate a concerning blood test abnormality. The clinician was courteous, very thorough, professional and articulated well the possible reasons for the..

This practice manages well despite current challenges - the reception team are friendly, understanding and supportive. Appointments can typically be arranged promptly when needed. The negative..

Disappointed - submitted a formal complaint that remained unacknowledged after several weeks. If you are experiencing hormonal changes, the clinical team appears to lack sufficient understanding of..

The receptionists at the practice were very helpful and pleasant. The clinical staff, including both doctors and nurses, demonstrated professionalism and kindness throughout their interactions. They..

The appointment system appears to be quite restrictive, with availability seeming limited throughout the day. When attempting to book at various times, slots do not appear to be accessible, and the..

I relocated to the area after spending considerable time in a country with a highly regarded healthcare system. Given the various criticisms I had heard about healthcare provision locally, I held..

It would be helpful to be able to get through on the phone. Is the line perhaps unavailable?

The practice appears to lack meaningful self-reflection and accountability. There seems to be an institutional approach of dismissing patient concerns and disregarding their own formal complaints..