VM

Vivian M. 2 years ago • From Google

Rating

Bad

Phone booking system causes long waits and frustration

The practice appears to be experiencing difficulties. The primary method for scheduling appointments is through telephone calls starting at 8am, with no alternative options available through the digital platform. During a recent attempt to book, I was kept waiting on the line for an extended period only to learn that no slots were available due to an early closure for staff training purposes. This scheduling approach seems inefficient and frustrating. The reception staff member was pleasant and helpful throughout the interaction. The practice's overall quality has declined noticeably compared to previous experiences.

Binfield Road Surgery

5 months ago

We are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for our Patient liaison officer. The team at Binfield

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