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Nick O. 2 months ago • From Google

Rating

Excellent

Phone call resolved app booking issue quickly

Although I'm not particularly keen on visiting medical facilities, I must acknowledge that the service and assistance provided here is truly exceptional. I initially attempted to book an appointment through the online app, which seemed straightforward enough, but encountered an issue when I received a notification indicating I wasn't registered at that location and should contact my registered surgery instead. Understandably concerned, I made a phone call and spoke with a cheerful and supportive member of staff who resolved the matter promptly and secured me an appointment without delay. Upon arrival at the surgery, I was consulted by an excellent clinician who saw me at the scheduled time. Although the appointment involved some procedures I'm not particularly comfortable with, including blood work and an imaging scan, everything proceeded smoothly. The clinician demonstrated a professional manner and genuine care that helped put me at ease. I also had a consultation with a specialist in metabolic health management who proved to be exceptionally knowledgeable, informative, supportive and encouraging. This individual similarly helped me feel reassured and provided comprehensive guidance on next steps, whilst maintaining a friendly and positive demeanor that clearly benefits the practice. Overall, I must say that unlike other medical facilities I've attended previously, this one stands out as excellent, with staff and clinicians who are of the highest standard. I'm genuinely grateful for the experience. The surgery does have its own small car park, though I found street parking readily available outside when needed.

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