SC

Susan C. 9 years ago • From Google

Rating

Poor

Phone callback came too late for emergency

I was expecting to receive a telephone call to arrange an urgent appointment after being advised by a healthcare professional at a walk-in centre to make contact with the surgery. However, the call came through after the surgery had closed for the day at 6:30pm on a Monday evening. I had believed the surgery remained open until 7pm on Mondays, so this was unexpected. I subsequently attended an accident and emergency department for care.

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