Links Medical Practice
Kim E. 4 years ago • From Google
Bad
Phone calls and medical run-around
An update, it's been over two years since I became a patient here. I've only had one in-person consultation with a GP, with all other interactions being phone-based. The single GP seems more focused on finding potential issues rather than addressing my actual concerns. A joint pain has been dramatically escalated to potentially indicating a heart attack, resulting in a referral to a chest pain clinic I've never experienced, and I'm now undergoing my third round of blood tests in just a few months. I originally joined this practice after hearing about the exceptional service at the Mottingham branch from a friend. Unfortunately, I cannot offer any positive feedback about this particular location. The reception staff appear uninterested in providing assistance, the practice manager is perpetually unavailable, and my sole GP interactions have been telephonic, during which I was criticized for my previous doctor's lack of blood test orders before his retirement in 2020. Today's experience was particularly frustrating - I had to repeatedly dial over 30 times to connect, only to be told they couldn't provide advice and was directed to seek help elsewhere.
I received glowing recommendations about this medical practice and chose to register with them. Unfortunately, since becoming a patient, I've encountered terrible front desk personnel who are..
Links Medical Practice
Marion R.
A neighborhood-focused medical clinic staffed by dedicated healthcare professionals and support personnel. The facility is contemporary and well-equipped. Street parking is accessible, though..
Links Medical Practice
Kim E.
An update, it's been over two years since I became a patient here. I've only had one in-person consultation with a GP, with all other interactions being phone-based. The single GP seems more focused..
Links Medical Practice
P. B.
Incompetent reception team. My partner has been attempting to secure an appointment for an extended period, and they persistently direct you to 'use the online system'. Fine. Your website suggests..
Links Medical Practice
Jason K.
I previously held this GP Practice in high regard. However, I've discovered they consistently make communication challenging. I'm not suggesting all staff are problematic, but today's phone..
Links Medical Practice
Ash F.
Registered with the practice and was informed to call at 8am for an appointment, which I've been doing daily. However, they're consistently fully booked at that time, and after 4-5 weeks, I've yet..
Links Medical Practice
Michael S.
Of all the care they provide, the administrative staff and prescription department demonstrate the absolute minimum effort. No matter how many communication attempts I made—via email, phone, or..
Links Medical Practice
oslozuzka o.
We've been patients at this medical practice for an extended period. The staff are consistently courteous and highly professional. The reception team is friendly and consistently supportive. We've..
Links Medical Practice
Sam S.
Consistently top-notch care from start to finish. The medical professionals are truly exceptional, and the front desk staff are always friendly and accommodating. Their digital consultation platform..
Links Medical Practice
Ms B.
Debbie, the Medications Coordinator, is absolutely outstanding and incredibly efficient! Despite the reception and administrative team being constantly swamped with work, they consistently..
Links Medical Practice
mohamed k.
I'm thoroughly impressed with the exceptional service delivered by the outstanding team at this medical practice, including both administrative staff and medical professionals. A special..
Links Medical Practice
Sally J.
This medical facility is absolutely terrible. I trekked for 10 minutes to my nurse consultation, only to be informed upon arrival that the appointment had been abruptly canceled without any prior..
Links Medical Practice
Paul L.
An Exceptional Medical Practice! I am thoroughly impressed by the outstanding service from the reception team and physicians. Their approach is proactive, warm, courteous, considerate, encouraging,..
Links Medical Practice
Tomie D.
Cutting-edge surgical procedure. Highly engaging digital platform now available
Links Medical Practice
Natasha K.
The front desk staff are completely useless and incompetent at scheduling appointments. I wasted 20 minutes on the phone providing every single detail to the receptionist last week, having already..
Links Medical Practice
Charlotte B.
Discriminatory and careless medical procedure - steer clear of this physician if you're considering their services. Absolutely not recommended!
Links Medical Practice
Ddxgl2 D.
I've been a patient at this medical facility for more than a decade, and I've watched their quality of care steadily decline with each passing year.
Links Medical Practice
Julia W.
I've experienced excellent care at Brook Lane Surgery. The majority of the doctors are well-informed and supportive, and they appropriately direct patients to specialized care when needed.
Links Medical Practice
Cheryl Y.
Extremely poor general practice. The clinic's environment is gloomy, depressing, and deteriorating. Even more frustrating is the administrative chaos within this medical center. While they suggest a..
Links Medical Practice
Maddy M.
The management lacks efficiency, and obtaining medical consultations in a prompt manner proves challenging.
Links Medical Practice
Lovely R.