Links Medical Practice
Kim E. 4 years ago • From Google
Bad
Phone calls and medical run-around
An update, it's been over two years since I became a patient here. I've only had one in-person consultation with a GP, with all other interactions being phone-based. The single GP seems more focused on finding potential issues rather than addressing my actual concerns. A joint pain has been dramatically escalated to potentially indicating a heart attack, resulting in a referral to a chest pain clinic I've never experienced, and I'm now undergoing my third round of blood tests in just a few months. I originally joined this practice after hearing about the exceptional service at the Mottingham branch from a friend. Unfortunately, I cannot offer any positive feedback about this particular location. The reception staff appear uninterested in providing assistance, the practice manager is perpetually unavailable, and my sole GP interactions have been telephonic, during which I was criticized for my previous doctor's lack of blood test orders before his retirement in 2020. Today's experience was particularly frustrating - I had to repeatedly dial over 30 times to connect, only to be told they couldn't provide advice and was directed to seek help elsewhere.
Registered with the practice and was informed to call at 8am for an appointment, which I've been doing daily. However, they're consistently fully booked at that time, and after 4-5 weeks, I've yet..
Links Medical Practice
Natasha K.
The front desk staff are completely useless and incompetent at scheduling appointments. I wasted 20 minutes on the phone providing every single detail to the receptionist last week, having already..
Links Medical Practice
Michael S.
Of all the care they provide, the administrative staff and prescription department demonstrate the absolute minimum effort. No matter how many communication attempts I made—via email, phone, or..
Links Medical Practice
Marion R.
A neighborhood-focused medical clinic staffed by dedicated healthcare professionals and support personnel. The facility is contemporary and well-equipped. Street parking is accessible, though..
Links Medical Practice
Mick H.
Fantastic team with Debbie and Chris - what would we do without these medical professionals! Depending on the physician, Dr. Fernando stands out as exceptional and comes highly recommended!
Links Medical Practice
Daniel J.
They promise an 8 o'clock appointment but then push it back later The employees seem careless and inattentive TERRIBLE CUSTOMER SERVICE
Links Medical Practice
Ddxgl2 D.
I've been a patient at this medical facility for more than a decade, and I've watched their quality of care steadily decline with each passing year.
Links Medical Practice
Theresa C.
Their service quality has drastically declined since the pandemic Seem disinterested in customer interaction and providing assistance
Links Medical Practice
Kim E.
An update, it's been over two years since I became a patient here. I've only had one in-person consultation with a GP, with all other interactions being phone-based. The single GP seems more focused..
Links Medical Practice
Koh K.
I've been waiting over a month for my blood test results, constantly phoning to follow up, but they continue to postpone and drag their feet. Every time I call, they claim they're swamped and can't..
Links Medical Practice
Ms B.
Debbie, the Medications Coordinator, is absolutely outstanding and incredibly efficient! Despite the reception and administrative team being constantly swamped with work, they consistently..
Links Medical Practice
Maddy M.
The management lacks efficiency, and obtaining medical consultations in a prompt manner proves challenging.
Links Medical Practice
Yelyzaveta R.
I've never experienced issues with previous Jeep models, but with this one, I registered the entire family of five back in October, and to date, only one person has been successfully added. The..
Links Medical Practice
Cheryl Y.
Extremely poor general practice. The clinic's environment is gloomy, depressing, and deteriorating. Even more frustrating is the administrative chaos within this medical center. While they suggest a..
Links Medical Practice
Elizabeth C.
I assumed an e-consult would be available when you need medical guidance... it's 9 PM, and I'm unable to schedule an appointment because their system indicates they're closed.
Links Medical Practice
Sara C.
I strongly advise against consulting this general practitioner if you're dealing with reproductive health concerns or discomfort. During my recent consultation, the doctor displayed a dismissive..
Links Medical Practice
Margaret P.
Recently became a patient at this medical center. The front desk staff were incredibly welcoming and helpful. I've utilized their online consultation service two times now, and each time received a..
Links Medical Practice
Elena C.
The customer service here is absolutely terrible. The nursing staff lacks basic competence and seem to only parrot "health and safety" without actually understanding proper medical protocols. They..
Links Medical Practice
Corey D.
Hands down the most unprofessional medical facility and healthcare providers I've encountered. Met with a "medical professional" (a physician assistant trainee) named FRANCIS, Anusha (Ms). Visited..
Links Medical Practice
Nader M.
A medical center that exemplifies excellence and demonstrates how healthcare should be delivered, particularly during challenging times for the National Health Service. I want to express my..
Links Medical Practice
Ash F.