Links Medical Practice
Kim E. 4 years ago • From Google
Bad
Phone calls and medical run-around
An update, it's been over two years since I became a patient here. I've only had one in-person consultation with a GP, with all other interactions being phone-based. The single GP seems more focused on finding potential issues rather than addressing my actual concerns. A joint pain has been dramatically escalated to potentially indicating a heart attack, resulting in a referral to a chest pain clinic I've never experienced, and I'm now undergoing my third round of blood tests in just a few months. I originally joined this practice after hearing about the exceptional service at the Mottingham branch from a friend. Unfortunately, I cannot offer any positive feedback about this particular location. The reception staff appear uninterested in providing assistance, the practice manager is perpetually unavailable, and my sole GP interactions have been telephonic, during which I was criticized for my previous doctor's lack of blood test orders before his retirement in 2020. Today's experience was particularly frustrating - I had to repeatedly dial over 30 times to connect, only to be told they couldn't provide advice and was directed to seek help elsewhere.
Discriminatory and careless medical procedure - steer clear of this physician if you're considering their services. Absolutely not recommended!
Links Medical Practice
Julia W.
I've experienced excellent care at Brook Lane Surgery. The majority of the doctors are well-informed and supportive, and they appropriately direct patients to specialized care when needed.
Links Medical Practice
Lovely R.
I received glowing recommendations about this medical practice and chose to register with them. Unfortunately, since becoming a patient, I've encountered terrible front desk personnel who are..
Links Medical Practice
mohamed k.
I'm thoroughly impressed with the exceptional service delivered by the outstanding team at this medical practice, including both administrative staff and medical professionals. A special..
Links Medical Practice
Nader M.
A medical center that exemplifies excellence and demonstrates how healthcare should be delivered, particularly during challenging times for the National Health Service. I want to express my..
Links Medical Practice
Elena C.
The customer service here is absolutely terrible. The nursing staff lacks basic competence and seem to only parrot "health and safety" without actually understanding proper medical protocols. They..
Links Medical Practice
Eliza K.
Every staff member, starting from the front desk and extending to the doctor, demonstrates exceptional courtesy and a willingness to assist.
Links Medical Practice
Petq A.
The reception and administrative team are so ineffective and unaccommodating that they completely undermine any potential reasons for continuing to use this practice's services.
Links Medical Practice
Yelyzaveta R.
I've never experienced issues with previous Jeep models, but with this one, I registered the entire family of five back in October, and to date, only one person has been successfully added. The..
Links Medical Practice
mila 2.
I've been trying to schedule a medical consultation since May 2023. Initially, the doctor could only offer an appointment a month out. They attempted to contact me, but missed me because I was..
Links Medical Practice
Sam S.
Consistently top-notch care from start to finish. The medical professionals are truly exceptional, and the front desk staff are always friendly and accommodating. Their digital consultation platform..
Links Medical Practice
Margaret P.
Recently became a patient at this medical center. The front desk staff were incredibly welcoming and helpful. I've utilized their online consultation service two times now, and each time received a..
Links Medical Practice
leah j.
A truly dreadful medical practice with abysmal service. Getting through to their reception is an exercise in frustration, taking more than 60 minutes just to connect. The staff are discourteous and..
Links Medical Practice
Ash F.
Registered with the practice and was informed to call at 8am for an appointment, which I've been doing daily. However, they're consistently fully booked at that time, and after 4-5 weeks, I've yet..
Links Medical Practice
Maddy M.
The management lacks efficiency, and obtaining medical consultations in a prompt manner proves challenging.
Links Medical Practice
Greg K.
Cancel my prescriptions and create impossible booking situations? No asthma medications available. Thanks so much for your incredible level of incompetence, you utterly useless group of individuals.
Links Medical Practice
Blue_sus o.
incredible general practice clinic, the waiting period is standard as expected, though it would be great if the windows weren't obscured by outdated, months-old papers. additionally, having a clear..
Links Medical Practice
Koh K.
I've been waiting over a month for my blood test results, constantly phoning to follow up, but they continue to postpone and drag their feet. Every time I call, they claim they're swamped and can't..
Links Medical Practice
Liz C.
Absolutely ridiculous, I completed a virtual consultation and was assured I'd receive a follow-up call today... but no call ever came. I have COPD, have never undergone a medical review, and my..
Links Medical Practice
Paul T.
This medical practice displays clear prejudice and racist behavior, with Dr. C.J. being particularly problematic. They even go so far as to manipulate medical documentation. I strongly advise..
Links Medical Practice
Charlotte B.