Consett Medical Centre
DR
Deanne R. 3 years ago • From Google
Bad
I decided to leave my previous surgery because I felt the care provided was not meeting my expectations. I had concerns that patient safety was not being prioritised adequately, and I felt that certain health matters were not being treated with the seriousness they deserved. This led me to worry that some conditions could have been better managed with more appropriate intervention. I was disappointed by what I perceived as inconsistency with established clinical guidelines, and I felt that staff did not always thoroughly review available information before providing advice. I often felt that treatment recommendations were overly simplistic and did not address my individual needs. Overall, I found the practice to be unprofessional in several ways. The telephone lines were frequently difficult to reach, and I experienced interactions with staff that I found unhelpful and dismissive. I also had concerns about the approach taken by clinical staff members. When I raised a formal complaint, I did not feel that my concerns were handled appropriately or given proper consideration. I subsequently received care at other healthcare facilities, and the staff there expressed surprise at aspects of my previous care pathway. Based on my experience, I would recommend seeking care elsewhere if you are looking for a surgery that prioritises thorough assessment and professional service. I would encourage anyone considering their options to explore alternative practices in the area.
Iw K.