PD

Paula D. 3 years ago • From Google

Rating

Bad

Phone calls ignored and receptionist unhelpful throughout

This concerns both locations of the MyHealth Surgery. I hardly know where to begin! My relative experienced a cat bite injury. At 82 years old, they developed significant swelling in their hand. Following an eventual call from the practice with an antibiotic prescription, the swelling worsened considerably. A family member spent thirty minutes on the phone this morning only to have the call disconnected. They then visited the surgery in person to speak with reception staff, expressing serious concern about the increasing swelling and discomfort. Despite the surgery appearing quiet, they were told the practice was busy and instructed to go home and wait for contact. The doctor eventually called late in the day after 6pm, advising that the patient should attend A&E due to needing fluids. This was problematic—the expectation that an elderly, unwell patient would attend A&E at that hour and potentially wait many hours before being seen seemed unreasonable. Had the doctor offered to arrange ahead to ensure prompt assessment, this would have been more appropriate, but simply directing them to sit in a waiting room felt inappropriate. The patient was already exhausted and unwell. Why could this situation not have been addressed earlier in the day when the family member made clear efforts to obtain a same-day appointment? The delay throughout the entire day raises questions about the standard of care provided.

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