Bentley Medical Practice

It is difficult to obtain an appointment, even when attempting to book early in the morning.

Unable to secure an appointment with nursing staff to have stitches removed, let alone see a doctor. Will need to remove them myself.

The administrative processes appear to lack clear direction and leadership structure. There have been frustrations with phone calls being disconnected unexpectedly. Appointment availability has been..

Unlike some of the other reviews for this practice, I think it is fantastic. Each time I visit for any concern I may have, I receive outstanding care. The reception team are always working to ensure..

I would advise caution before registering with this surgery. An appointment was arranged for me through 111 following consultation with a paramedic and a doctor from that service. However, the..

Incredibly frustrating experience. I received a call to attend an appointment, but upon arrival was simply advised to continue with a previous medication that had been discontinued some weeks..

I would give a lower rating if possible. When I contacted the practice to request a fitness note for my daughter, I attempted to explain the purpose of my call, but the receptionist interrupted me..

Absolutely disgraceful place. Especially since a key staff member departed. It used to be the best. The number of people who have left the practice says it all. I'm going to follow. The place has..

I had a very disappointing experience after relocating to the area and registering with this practice. The diagnostic process for my sleep-related condition was prolonged, during which I received..

We haven't needed to use the practice frequently, but on the occasions we have, our family has consistently been able to access appointments promptly and has received good care. I recognise the team..

I can't fault the service that we received today. The receptionist at the front desk was so helpful. Thank you everyone for looking out for my family member x

The telephone service is extremely poor. It is difficult to reach reception to arrange or cancel appointments. A significant number of appointments appear to be wasted as a result of disorganised..

Ended the call after waiting on hold for an extended period.

The practice continues to issue prescriptions for a medication despite an allergy being documented in the patient's medical records.

I don't usually leave reviews, but I feel compelled to share my concerns about the service at this practice. Working in a similar healthcare setting myself, I've observed what appears to be a lack..

I have been very pleased with the standard of care I have received and I would rate this practice highly.

It is extremely difficult to secure appointment slots, and reaching the practice by phone is challenging in itself. On a recent attempt to book, I was informed of a substantial waiting period for..

I'm not sure about the other staff members at this practice, but one particular nurse practitioner stands out as the best medical professional I've encountered. They demonstrated exceptional..

I've come across many negative reviews, but my own experience has been quite different. The nursing staff member I see is truly exceptional and goes above and beyond to support their patients. They..

The experience felt unprofessional and unwelcoming. During my appointment, the staff member was quite abrupt when I was attempting to communicate. As I tend to experience significant anxiety when..