West Kensington Gp Surgery
Francesca M. one year ago • From Google
Bad
Phone calls to reception cause me anxiety
UPDATE July 2025. A FORMAL COMPLAINT IS BEING PROCESSED. The issues continue to persist. One member of the reception team consistently comes across as rude and lacking in empathy during phone calls. They often sound irritated when patients ask questions, and their dismissive manner is deeply concerning. Their communication approach appears problematic, with a tendency to talk over callers and not fully listen to what is being said. This type of interaction is unsuitable for a role that requires patient-facing skills. The practice supervisor has been made aware of these concerns previously, yet the situation remains unchanged. Calling the surgery has become a source of anxiety. Common responses include statements such as "I'm not a doctor, I don't know the answer to that question" and "once the NHS has it we don't know anything". This is disappointing. Additionally, there have been ongoing difficulties with obtaining referral letters for private healthcare purposes. The staff member responsible for processing these requests frequently appears to be unavailable, and when letters are provided, they often contain errors, are in the wrong format, or contain files that cannot be opened. When requesting a GP referral letter for specialist consultation, the response received was "Yes, please forward us the letter", which seemed contradictory and unhelpful. Furthermore, concerns about swollen ankles have been repeatedly dismissed with suggestions to exercise more and move around. During appointments, clinical staff have been observed searching for information online in front of the patient. A private healthcare provider later identified this as lower limb oedema, a condition that should have been recognised earlier based on other presenting symptoms. Appropriate management options such as compression stockings should have been recommended. This experience has been extremely frustrating.
The receptionist I encountered was unhelpful and unwilling to assist. I have previously asked reception staff to help me order repeat prescriptions on multiple occasions, and they have always been..
West Kensington Gp Surgery
Maurice Parry
Surgery fails to meet NHS guidelines and contract.
West Kensington Gp Surgery
Maritza I.
I attended the clinic with my young child a few weeks back and found the level of attention we received to be notably quicker compared to other healthcare facilities I've visited. The team at the..
West Kensington Gp Surgery
lara m.
I can only but praise this GP practice. The staff are friendly and very professional, and they will always try to accommodate your needs. Getting an appointment has never been an issue when I needed..
West Kensington Gp Surgery
Nicholas G.
Excellent team. The clinical staff and all members are incredibly warm, helpful and genuinely enhance the experience! Thank you so much for all you do for our community. It's a true pleasure to be a..
West Kensington Gp Surgery
s x.
👎 👎 👎 👎 👎 👎 I will always give you this rating of zero, which is what you deserve in my view. You do not merit anything positive from me. What happened during my visits to your surgery..
West Kensington Gp Surgery
Volodymyr V.
I have found my experience at the local NHS GP surgery to be very positive. The team members are considerate, attentive, and genuinely supportive. As someone whose first language is not English, I..
West Kensington Gp Surgery
Mia W.
This is by far the best GP surgery I have attended. The online appointment and consultation system is straightforward and significantly simplifies accessing medical care. The staff consistently..
West Kensington Gp Surgery
Azita A.
The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care..
West Kensington Gp Surgery
Jennifer T.
I could not be more grateful for the excellent care my father has consistently received. The clinician has always been remarkably attentive to his needs, and the administrative staff are unfailingly..
West Kensington Gp Surgery
Juan G.
A wonderful place to receive care 🥰
West Kensington Gp Surgery
Saeed O.
I had to revise my previous feedback based on my other healthcare experiences. The promptness and timeliness of appointments are notable strengths of this practice. All members of the team..
West Kensington Gp Surgery
Diana V.
This is a wonderful practice where all the clinical staff are punctual, dependable and compassionate, while the reception team are truly outstanding 👏
West Kensington Gp Surgery
Esther t.
Excellent level of care and attention provided throughout my visit. The clinical team and support staff demonstrated great professionalism and worked together effectively. The staff member who..
West Kensington Gp Surgery
close p.
This GP surgery is wonderful. I have been seeing one particular clinician for some time and they are among the best. Like this clinician, the other GPs I have been seen by were extremely attentive..
West Kensington Gp Surgery
Danilo D.
I called the reception team regarding my child's medication exemption certificate. The receptionist who assisted me was exceptionally helpful and approachable throughout the interaction. They..
West Kensington Gp Surgery
Gabs W.
I relocated and decided to register with a practice near my workplace rather than one closer to home, and I'm really pleased with that decision. The staff at this GP surgery are outstanding across..
West Kensington Gp Surgery
Onan R.
I felt very satisfied with my visit. The service was excellent, particularly from the staff member I encountered, who demonstrated kindness and friendliness while showing genuine care in providing..
West Kensington Gp Surgery
Evangelia S.
The reception staff were helpful and promptly relayed my message when I contacted the practice. The clinician I saw proved to be extremely helpful and approachable. I was able to obtain a..
West Kensington Gp Surgery
Catriona W.
The service provided fell significantly short of expectations. Obtaining contact with a medical professional required persistent attempts over a couple of days, and communication was handled through..
West Kensington Gp Surgery
Sarah A.