Elswick Family Practice
HA
Husein A. one year ago • From Google
Bad
I recently confirmed by telephone that I preferred my appointment to be with a doctor rather than a nurse, as I have a disability and use a wheelchair, which makes attending appointments challenging. The person I spoke with agreed to this request. However, when I attended my appointment the following day, I discovered it had been scheduled with a nurse instead. The nurse appeared frustrated when I expressed my concerns about this change. My main reason for wanting to see a doctor was to gain access to the GP app, which I need to request my repeat medication. This is a straightforward administrative matter, not a request for new prescriptions. I have found my experience with this centre difficult over the past year and a half. A week prior, I was attempting to obtain my regular medications, and when I questioned why they had not been issued, I was told I could purchase them myself. There are a small number of staff members at this centre who have demonstrated genuine professionalism and competence. What has been most frustrating is that despite my clear request for a doctor's appointment, I was instead scheduled with a nurse. Additionally, I am concerned about information recorded in my medical records that does not align with my actual medication status. I feel there has been a lack of clarity and accuracy in how my needs and circumstances have been handled by this centre.
Janice S.