JF

Joanne F. 6 years ago • From Google

Rating

Bad

Phone consultation felt rushed and dismissive

A recent telephone appointment was deeply disappointing. I had attended a previous consultation approximately four weeks earlier, during which I was started on new medication. When I called back to discuss my concerns about how the medication was working, I felt my request for a dosage adjustment was not considered. The core issue is that I am managing significant mental health challenges and felt dismissed rather than supported. I explained that I was struggling with difficult personal circumstances and ongoing caring responsibilities, but the response was to wait for a referral to specialist services without properly engaging with what I was experiencing. The appointment felt rushed, and I did not feel heard or taken seriously. This approach felt particularly unhelpful given the complexity of what I am dealing with. I have decided to register with a different practice, as I felt the overall message conveyed was that I should simply manage on my own without adequate support.

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