Jubilee Gardens Medical Centre

The reception staff were unhelpful and dismissive. They appeared to lack understanding of their role. The clinical staff also seemed rushed and unwilling to engage in meaningful conversation during..

I am writing to lodge a complaint regarding my experience with the telephone reception service. During a recent call, I was speaking with a member of the reception team who was requesting..

The staff came across as quite abrupt and dismissive during my interactions. Appointments felt hurried, and there was a sense of being rushed through the process. Additionally, I felt the..

This surgery provides good care. The clinical staff are brilliant and caring, offering thoughtful patient support. The reception team are wonderful, consistently helpful and polite. The overall team..

I found it difficult to access appointments at this practice. Despite making multiple attempts to book, I was repeatedly advised to contact them again the following day. While waiting for an..

I felt let down by my experience at the medical centre. As a wheelchair user, I found the lift out of service, which created a significant barrier to my appointment. The clinician indicated they..

My experience at this practice has been excellent. The reception and administrative staff are outstanding. The team demonstrates genuine care, conscientiousness, responsibility and reliability. I..

I find this practice deeply frustrating and would struggle to recommend it. When family members need medical attention, I feel anxious about contacting this surgery as I worry the experience will be..

My mother attended an appointment with a clinician at the practice. She felt the consultation was handled unprofessionally, as she perceived the clinician to be dismissive of her concerns about her..

I received excellent care and attention during my visit. Highly recommend.

The team were welcoming and supportive, with appointments running on schedule. Excellent service all round!

The atmosphere among staff members has become noticeably negative and unwelcoming, which represents a disappointing change from how things used to be. Working in a healthcare setting involves..

The standard of medical care provided here falls significantly short of acceptable expectations. The administrative and management teams appear unable to effectively address issues or oversee the..

I have never felt more secure or well cared for than at this practice.

There is no point registering with this practice as it is a complete waste of time. I have been attempting to arrange an in-person appointment for several weeks without success. The practice does..

It's worth being patient as there are many others waiting, though the appointment came through faster than expected.

The practice operates very efficiently with excellent cleanliness and organisation throughout. The parking facilities have also seen noticeable improvements. 👍

I have experienced significant frustration with the appointment system at this practice. When attempting to book appointments, I have been directed to call back at different times, and when offered..

Booked an appointment for my wife and was informed that she would receive a call from a clinician. Unfortunately, no call came through, and when we contacted the practice at 2pm to follow up, we..

I attended an eye screening appointment today but arrived ten minutes late due to traffic congestion. The clinician conducting the screening was unwilling to see me, even though there were no..