EB

Emmie B. 4 years ago • From Google

Rating

Poor

Phone consultation left me feeling unheard and trapped

I've had really difficult experiences here with mental health support. During a phone consultation, I was advised that I should start antidepressants before accessing therapy. I explained that I preferred not to take medication and would rather speak with someone about what I'm going through. The clinician stated they couldn't make any referrals as that wasn't part of their role, and insisted I would need to be on medication for four weeks before anything else could be arranged. This didn't align with my understanding of how healthcare referrals typically work. I'm feeling quite lost now, as I'm taking medication that doesn't feel right for me and still haven't been able to access the talking therapy I was looking for.

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