Fusehill Medical Practice
RC
Rob C. 3 years ago • From Google
Bad
Called the practice and the line was disconnected on me. When I rang back, I spoke with reception staff who came across as dismissive and unhelpful. An emergency appointment was arranged for my young daughter regarding her eye. During the visit, the clinician's approach felt unhelpful. My daughter has a lump on her eyelid caused by a blocked gland, and when asked to locate it, the clinician seemed surprised despite it being clearly visible. After I mentioned we had already tried warm compresses at home, I was offered a topical treatment. When I explained my concerns about applying this to such a young child who would be resistant, the clinician's response felt impatient and dismissive, repeatedly asking if I wanted the medication without acknowledging my practical concerns. I also raised a separate concern about my daughter's chest during the appointment. The clinician suggested I book another visit if I wanted that assessed, stating the appointment was specifically for her eye. I felt frustrated at being told to make another appointment when we were already there, particularly given how difficult it is to secure appointments at this practice. The clinician eventually did a brief examination of her chest and concluded there was nothing of concern. However, from my perspective as her parent, I am regularly managing her symptoms at home, and I found this assessment unconvincing. On a previous occasion, a different clinician had similarly found nothing wrong, yet she subsequently required hospital admission for several days. I believe both the reception team and clinical staff would benefit from additional training, particularly regarding patient communication and how to make patients feel heard and valued during their care.
carolann c.