BW

Barry W. 7 months ago • From Google

Rating

Excellent

Phone lines are quick and prescriptions handled well

I consider myself fortunate to be a patient at this surgery. The standard of care provided, both at the front desk and by the clinical team, appears to be notably higher than some of the negative experiences I've heard colleagues mention regarding their own NHS GP practices. Getting through to someone by telephone is consistently straightforward, and in-person consultations can typically be arranged without difficulty. I've recently encountered challenges with obtaining repeat medications due to availability issues in the supply chain. This has required several adjustments to my prescriptions as different medication options have become available or unavailable, and the reception team have responded promptly and helpfully each time I've needed a prescription reissued. I'm particularly grateful to the member of the reception staff who assisted me throughout this process. Thank you very much!

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