Coulby Medical Practice

I have experienced persistent difficulties when attempting to book an appointment through the online system. Each time I have tried, I receive the same response indicating that no slots are..

The reception staff were lovely, polite and helpful, and I found the doctors and other staff members to be equally professional and supportive.

The team here are genuinely pleasant and approachable.

The reception team's manner was quite unwelcoming.

Have always had a positive experience at this practice and find all the staff to be very supportive. Recently used the online consultation service and received a response in approximately thirty..

I have difficulty reaching the surgery by phone. The wait time at reception is extremely long, which is frustrating. I recently called to arrange a routine vaccination and received an automated..

The reception team members are friendly and welcoming. Most of the clinical staff are good, although some could benefit from listening more carefully to what patients have to say.

I believe this practice deserves a higher rating than 2.9 stars. The team members are excellent, the front desk staff are supportive, and the clinicians I have consulted with are of high quality.

I find it extremely difficult to reach the practice by telephone. The wait times are so long that getting through feels nearly impossible. The appointment system appears designed to minimize patient..

I have experienced numerous significant health concerns and have consistently received compassionate and supportive care throughout my interactions with both the administrative team and clinical..

An excellent medical practice overall. The clinical staff demonstrate genuine compassion and provide reassuring consultations with helpful guidance and care plans. While there are sometimes minor..

The reception team appears to be unavailable when attempting to reach the practice by telephone. I have experienced significant delays in getting through, which has been frustrating when seeking..

The clinical team and front desk staff are excellent and I would happily recommend this practice to anyone. While there can occasionally be challenges reaching the practice by telephone, when you do..

Excellent and supportive team members, with receptionists who were particularly impressive! They deserve recognition as they work within challenging circumstances beyond their control. The practice..

Healthcare professionals who prioritise patient wellbeing over personal perspectives

Cut these professionals some slack. If you're dissatisfied with the service, consider the impact of prolonged funding constraints, fewer practitioners entering the profession, increased..

Outstanding practice with consistently supportive reception team members who remain helpful despite busy periods. Appointments, whether by phone or in person, are typically accessible if you contact..

The reception staff were courteous and accommodating. The online consultation system was convenient to use. Communication throughout was clear and effective.

After experiencing care at another medical facility over the past few months, I gained a real appreciation for the exceptional service provided here. The front desk staff are genuinely attentive..

During a period when the NHS faces significant challenges, I have consistently experienced compassionate, professional and supportive assistance from all staff members, whether at reception or in..