CS

Curtis S. 5 years ago • From Google

Rating

Bad

Phone lines consistently difficult to reach

I've been attempting to contact the practice since early this morning and finally managed to get through after waiting nearly an hour, only to have someone answer and immediately disconnect the call. It's frustrating when people are trying to reach the surgery for genuine reasons and the phone is simply hung up without explanation. If the team were busy, a simple request to hold the line would have been appreciated and I would have been happy to wait. Now I'm trying again but keep getting the engaged tone. The phone service feels quite ineffective at the moment.

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