SA

Shea A. 7 months ago • From Google

Rating

Bad

Phone lines consistently left unanswered for months

Throughout this year, I have made numerous attempts to reach this practice by telephone over an extended period, frequently experiencing lengthy waiting times without receiving a response. This situation is deeply concerning, particularly when trying to discuss significant test outcomes and persistent health matters. The frustration is compounded by observations during in-person visits, where reception staff appear to be engaged in conversation with one another rather than managing incoming calls. This approach suggests insufficient attention to patient needs and communication priorities. Time-sensitive matters warrant prompt attention, and the current phone accessibility and staff engagement appear to fall short of what patients should reasonably expect. Patients should receive responsive communication and a professional standard of service.

Other reviews for Greenside Medical Practice