Greenside Medical Practice
Shea A. 8 months ago • From Google
Bad
Phone lines consistently left unanswered for months
Throughout this year, I have made numerous attempts to reach this practice by telephone over an extended period, frequently experiencing lengthy waiting times without receiving a response. This situation is deeply concerning, particularly when trying to discuss significant test outcomes and persistent health matters. The frustration is compounded by observations during in-person visits, where reception staff appear to be engaged in conversation with one another rather than managing incoming calls. This approach suggests insufficient attention to patient needs and communication priorities. Time-sensitive matters warrant prompt attention, and the current phone accessibility and staff engagement appear to fall short of what patients should reasonably expect. Patients should receive responsive communication and a professional standard of service.
My appointment was wonderful as the entire team was friendly and welcoming.
Greenside Medical Practice
Shamini T.
The receptionist at the practice was very helpful and caring, both in person and when speaking over the phone.
Greenside Medical Practice
Anonymouse
Very hard to book an appointment, trying to get through to speak to someone. I was on hold for nearly an hour. When I finally got through the receptionist was extremely rude to the point she..
Greenside Medical Practice
Indira C.
Quite satisfied with the appointment experience
Greenside Medical Practice
Darshana B.
I really appreciate the services provided at this practice. The clinician I saw was excellent and provided a positive experience.
Greenside Medical Practice
Soliana A.
Outstanding experience at this medical practice. The front desk team demonstrated kindness and efficiency, while the clinician proved to be both professional and compassionate. I felt valued and..
Greenside Medical Practice
Lukau N.
I arrived punctually for my appointment and the physiotherapist provided clear explanations regarding the recommended exercises and their frequency.
Greenside Medical Practice
Nabia H.
We had to wait considerably longer than our scheduled appointment time, but the healthcare professional provided excellent care.
Greenside Medical Practice
Maria F.
I was welcomed warmly at reception and received attentive care from the nursing staff. There was a slight delay before my appointment began.
Greenside Medical Practice
Sam N.
The practice staff were pleasant, approachable, and provided good assistance throughout my visit.
Greenside Medical Practice
Dominic P.
The service has been satisfactory thus far, with courteous and welcoming staff members throughout the practice.
Greenside Medical Practice
Bismark A.
Attended for blood work. The staff were approachable and excellent. They demonstrated strong competence. The experience was unhurried and relaxed.
Greenside Medical Practice
Hassim A.
It is always enjoyable to visit this practice. The team members are consistently professional and treat patients with courtesy and respect.
Greenside Medical Practice
D К.
Always approachable and friendly. I am very satisfied when I need to visit this practice. The service genuinely delivers on what is offered. Thank you.
Greenside Medical Practice
jonty r.
Excellent experience with welcoming and helpful team members.
Greenside Medical Practice
Sheela P.
I attended a physiotherapy appointment recently and found it to be very beneficial for my needs. Thank you.
Greenside Medical Practice
Shamsudeen R.
The visit was very positive overall.
Greenside Medical Practice
Karen C.
I really appreciate how gentle and kind the staff were with my child.
Greenside Medical Practice
Qwesi D.
The reception staff were welcoming and courteous, asking thoughtful questions about my health and next steps. I appreciated the healthcare professional's genuine concern and attentive approach to my..
Greenside Medical Practice
patricia k.
The facility is well-maintained and straightforward to reach, with a welcoming atmosphere throughout the building and from the team. My visits have consistently been positive overall. During a..
Greenside Medical Practice
Fatet A.