Kepier Medical Practice

I have consistently received outstanding service and support from both the clinical staff and administrative team at this practice. While securing appointments can sometimes present challenges, I..

The appointment system operates on either same-day availability or requires two weeks advance notice. The practice opens at 8:30 but appointments become unavailable within five minutes. This appears..

I feel that practitioners at this surgery do not adequately listen to patients' concerns. I had a negative experience with one clinician and submitted a formal complaint, but felt the matter was not..

Courteous and welcoming service. Thoughtful approach to health and safety measures.

We have consistently received excellent care for both myself and my wife. There was just one occasion when we felt a bit frustrated, but we can laugh about it now.

I've been attempting to reach the practice by phone since early morning and have only just managed to get through after a considerable wait. I was informed that there are no available appointments..

Excellent practice with a welcoming team who are both approachable and well-informed.

It is difficult to secure an available appointment slot at this practice, and the team appears to be stretched thin. When consultations do take place, there is a sense that concerns are not always..

I consistently find the staff to be quite supportive, though the practice does operate at a high capacity. I've discovered that using the online booking system is more efficient than calling for..

I attended another appointment where I felt I received a harsh response when I tried to explain the circumstances around my medication running out. Due to difficulty securing an appointment within a..

My experience has been fantastic at this medical practice. I would like to give special recognition to the clinical staff members I saw. They were incredibly kind and caring towards me.

The practice was quite hectic, though the staff were genuinely supportive and accommodating.

Completely unhelpful experience.

I received a letter indicating that I would be removed from the practice register, with the explanation being that I had informed them of a house move outside their catchment area. However, this was..

It is difficult to reach the practice by telephone during opening hours, and when contact is eventually made an hour later, there are no available appointments. This leaves patients with no option..

A deeply disappointing experience with this practice.

Unconcerned with patient needs. Unhelpful service overall. Extremely difficult to secure appointments. Consistently disappointing visits.

I have been attending this medical practice for a considerable time and consistently experience excellent care.

Called on three separate occasions earlier this week at the earliest available time, only to find myself waiting in a lengthy queue of many others before being informed that no appointments were..

I previously held this practice in high esteem, but my recent experience has changed my perspective. It appears that medical staff availability may have shifted, and I was seen by a practitioner who..