Morrill Street Health Centre

The telephone lines appear to be consistently occupied. I attempted to reach the practice multiple times over a fifteen-minute period during morning hours without success.

I found the experience quite disappointing. The reception staff seemed more focused on their own conversations rather than attending to patients' needs in a timely manner. When I tried to discuss my..

The practice maintains a clean, tidy, and well-organised environment.

I have recently retired from my role in pharmacy delivery, and I would like to express my gratitude to all the reception staff at the surgery. Over the course of several years, I have been..

I have been attempting to contact this practice for three weeks, and the administrative staff have not been responsive to my calls. I continue to ring daily without resolution. As a result, I have..

Attempting to secure an appointment has proven difficult, with availability currently extending several weeks into the future.

I arrived a few minutes past my scheduled time and was asked to complete paperwork again before being turned away without a consultation. The appointment process felt inefficient and frustrating...

This practice has been disappointing. I was waiting for important test results and felt the response I received was unhelpful. The overall experience has not met my expectations, and I would..

Extremely welcoming and supportive throughout the visit.

The service experience was unpleasant, with a serious and humourless atmosphere throughout the visit.

It has been difficult to reach the practice by telephone. When contact is eventually made, I am frequently told that the timing of my call is unsuitable. Appointment availability appears to be..

It is extremely difficult to obtain an appointment at this practice. The telephone lines are frequently unresponsive, with calls being disconnected without assistance. Availability for appointments..

This health centre is extremely difficult to access for appointments. Calling at 8.00am results in a lengthy wait to get through, only to be informed that no appointments are available that day and..

I would give zero stars if possible. I called for an appointment at 8am and the phone was still ringing at 8:40am without being answered. While I'm sure the clinical staff are competent, the..

The appointment booking process is frustrating. I spent a considerable amount of time trying to reach the practice this morning, and when I finally got through, I was informed that all available..

Extremely disappointing experience. I submitted an online form early one morning, clearly stating on several occasions that I was experiencing significant difficulties with my mental wellbeing and..

Standard service as would be expected during the pandemic period - quite limited. The vaccination programme was well coordinated and efficiently run. I received my first dose in early spring and the..

This practice appears to be overwhelmed with its current patient numbers. Getting through by phone proves extremely difficult, and when contact is finally made, available appointments are often..

I was frustrated with the reception team's service. I attempted to call multiple times throughout the day but was unable to reach anyone, as the line was consistently unavailable.

The nursing staff appear to accomplish more and demonstrate better listening skills.