The Writtle Surgery
RG
Rebecca G. 3 years ago • From Google
Poor
Ugh. I've stayed with this surgery because we're outside the catchment area for alternatives and most other practices in the area have poor ratings. Coming from an excellent GP practice elsewhere, this has been quite disappointing. The phone line is frequently engaged with no answer. When it is picked up, a receptionist occasionally assists. I've had positive interactions with one GP and one nurse so far, but I generally try to avoid contacting this surgery because getting through to anyone is so difficult, regardless of the time of day. It seems to me the surgery has poor operational management; I heard an older patient mention they had to visit in person to try to secure an appointment since they couldn't reach anyone by phone. The receptionist apparently suggested this was the most effective approach - which I find unacceptable. I would like to see the appointment system improved. The online booking platform doesn't cover all appointment categories. My child received four vaccinations from a pleasant nurse, though her guidance on pain relief was somewhat questionable. Unfortunately, 48 hours later my child developed a high temperature and I rang the surgery for guidance. The receptionist said she would check with a nurse and put me on hold, but the call dropped shortly after. I called back and waited 15 minutes for an answer, but when someone picked up they didn't speak and just put me on hold again, then the line cut off once more. I was surprised when someone rang back over 2.5 hours later, though I was grateful they did. Fortunately, when I needed to call again (following advice from 111) the phone was answered promptly and they managed to arrange a same-day appointment for my child to be examined. I'm very concerned about how unreliable the service is here.
Stella P.