Alma Medical Centre
Lyall B. 4 years ago • From Google
Bad
Phone lines constantly busy and hard to reach
Getting through to book an appointment has proven very difficult. The phone line appears to be constantly engaged throughout the day. It feels as though the practice may not be adequately staffed to handle incoming calls. Both my partner and I have attempted to reach the surgery multiple times without success. When my partner visited in person to arrange an appointment, the receptionist suggested calling back the following day rather than assisting with the booking. This approach seems counterproductive when telephone access is already such a significant barrier to making appointments.
The clinical staff are excellent and provide outstanding care. The morning walk-in service is particularly convenient and well-run. The nursing team are wonderful. One member of the reception team..
Alma Medical Centre
Jolene H.
I have been with this practice for many years. I recently had a medication review appointment. The clinician conducting the consultation went above and beyond, taking time to explain things I was..
Alma Medical Centre
Jean C.
This is undoubtedly the finest practice I have ever attended. The reception team are wonderful and supportive, even during challenging circumstances. The clinical staff are excellent and I have..
Alma Medical Centre
Faith J.
I wish I had sought care elsewhere instead. I was directed to attend a clinic appointment for tests, but I wasn't provided with the location details I needed. By the time I managed to find my way..
Alma Medical Centre
Kevin H.
Contacting the practice by telephone proves to be extremely challenging, as the line is consistently engaged with no apparent queuing system in place. This ongoing difficulty is very frustrating and..
Alma Medical Centre
Lyall B.
Getting through to book an appointment has proven very difficult. The phone line appears to be constantly engaged throughout the day. It feels as though the practice may not be adequately staffed to..
Alma Medical Centre
Ash S.
This practice has been extremely difficult to reach. My wife has been attempting to secure an appointment for the past couple of days, and despite multiple contact attempts, has been unable to get..
Alma Medical Centre
G (.
Excellent healthcare professionals to see, really appreciate the availability of walk-in appointments before mid-morning.
Alma Medical Centre
Sharon P.
I attempted to reach the practice by telephone throughout the day but was unable to get through to anyone. This resulted in a frustrating experience with the service.
Alma Medical Centre
Richard G.
It's always a positive experience visiting this practice. The clinical staff are consistently helpful and supportive.
Alma Medical Centre
Tina F.
It is difficult to secure appointment slots at this practice. If you are considering using these doctors, it would be advisable to plan ahead in case you become unwell.
Alma Medical Centre
blank b.
I was removed from the patient list after more than two decades with the practice due to missed appointments. However, I found it very difficult to get through to reschedule appointments, and as I..
Alma Medical Centre
K M.
My health concerns began approximately six months ago with what seemed like a seasonal illness, but the symptoms persisted beyond what would be expected. I was prescribed steroid medication followed..
Alma Medical Centre
tom s.
The clinical staff here are competent if you can secure an appointment for a future date, though getting one sooner proves challenging. It's surprising that despite the considerable combined..
Alma Medical Centre
Gail W.
The team here, spanning from the front desk through to clinical staff, consistently goes above and beyond to provide assistance. However, I have witnessed instances of aggressive behaviour directed..
Alma Medical Centre
Mr M.
Every medical practice faces challenges in today's environment, likely due to increased demand. However, the reception team truly compensates for any difficulties. They are genuinely wonderful..
Alma Medical Centre
Patrick B.
The reception team provided a warm welcome upon arrival, with pleasant and attentive service when checking in.
Alma Medical Centre
francesca f.
The location took a bit of getting used to as I'm unfamiliar with the area, but the team members are genuinely wonderful and the facility is immaculately maintained. The waiting room is generously..
Alma Medical Centre
Steve I.
After spending several days attempting to contact the reception team, which was not an isolated incident, I have made the difficult decision to leave this practice following a lengthy period as a..
Alma Medical Centre
John P.
The team here was excellent and provided great assistance. I experienced no issues whatsoever with the care I received.
Alma Medical Centre
Beverley F.