RD

Roxana D. 3 years ago • From Google

Rating

Bad

Phone lines constantly busy and impossible to book

I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts. When I have managed to call after 9 in the morning, I have had to wait for extended periods without success in reaching someone to book an appointment. Visiting in person has not resolved the issue either, as I have been directed to call instead. However, the instruction to call before 9 becomes problematic when the phone lines are unavailable and the online booking system is not functioning properly. This creates a frustrating situation where it feels impossible to access an appointment through any available method. The overall service experience has been disappointing, and I feel that the practice's approach lacks consideration for patients' circumstances and needs.

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