Gorton Medical Centre
FO
Fatima O. 3 years ago • From Google
Bad
If I could give zero stars I would, as one is the minimum. This is genuinely the worst GP practice I have experienced. Getting through by phone is nearly impossible—the lines are constantly busy, or calls ring out and disconnect. I attempted calling multiple times within an hour and a half, and every attempt resulted in a busy signal. It feels like you could become seriously unwell waiting to speak with someone at the surgery. The phone system frequently fails entirely, displaying call failure messages. The reception staff lack any sense of compassion or understanding, treating patients dismissively and without respect. Additionally, the practice has begun closing regularly for training sessions, seemingly every other Thursday. Given how frequently these closures occur, it seems counterintuitive that they would add further barriers to accessing care. The combination of difficult phone access and regular closures makes it extremely challenging to reach the practice. I do not understand the reasoning behind these decisions. I would strongly advise looking elsewhere and plan to lodge a formal complaint and transfer to a different practice. To anyone considering staying, I would encourage reconsidering. The clinical staff are equally unprofessional, displaying a lack of compassion and care toward patients, with interactions that feel dismissive and insensitive. I experienced concerning issues with clinical care that left me feeling unsupported and anxious. There is so much more I could say about my experience at this practice. My sincere advice is to register with a different GP practice—I wish I had made this change sooner. I am currently in the process of transferring.
Fiza A.