Cowes Medical Centre

I submitted a Rapid Health request and received a phone call within an hour. The clinician provided guidance and arranged a referral for imaging. The service was excellent.

I submitted a letter to a clinician by posting it through the practice door as I was unable to reach anyone by telephone. I clearly marked the envelope as private and addressed it to a specific..

My time at this practice has been consistently excellent! All members of the team, including administrative staff, clinicians, and nursing personnel, have demonstrated genuine helpfulness and..

I recently had a positive experience when I visited my GP regarding an eye concern. The doctor promptly arranged a referral to the hospital for further assessment. The hospital department was very..

I had a deeply negative experience at this practice. I believe my family member received an incorrect assessment during a previous visit, and I feel this contributed to a serious health outcome. I..

Frustrating experience with the practice's phone system. We encountered repeated difficulties reaching the surgery over a couple of days, with automated messages that would disconnect before..

I have no complaints whatsoever about this practice. When my child became unwell suddenly, every member of staff demonstrated exceptional care and compassion. From the moment we arrived through to..

It is difficult to reach this practice by telephone. When contact is established, the staff can be dismissive and insist on knowing the nature of your health concern before scheduling an appointment.

I would give this practice a lower rating if possible. This has been my least satisfactory experience with a medical practice. The reception staff have been unhelpful and discourteous. Phone wait..

I have been waiting for quite some time to get an appointment and keep being asked to ring back, but then the phone lines become unavailable so it is impossible to get through. The practice needs to..

Poor service experience, with reception staff appearing inattentive and adopting an unnecessarily defensive approach. After being advised by an out-of-hours service that a medical consultation was..

My spouse contacted the practice this morning requesting an appointment on my behalf but was informed that I would need to call directly so they could confirm my identity, after which someone would..

It's adequate. The specialist was unable to identify a lump on my foot and offered no clear explanation, leaving me with ongoing discomfort. I took matters into my own hands to address it. I've..

I am very grateful for the prompt, courteous and effective care I received during my recent visit. The entire team, including reception staff, nursing staff, and the clinician, provided excellent..

I submitted an online consultation seeking medical guidance but received no reply whatsoever. I found this to be disappointing treatment from what should be a caring profession. I was reluctant to..

I have been concerned about the staffing arrangements at the practice, particularly regarding which healthcare professionals are available to see patients and the reasons behind current service..

Called regarding a medication refill and was transferred to the relevant department. I mentioned that my current inhalers seemed less effective than previous versions. The response suggested they..

During the pandemic I preferred to avoid visiting the practice in person for everyone's benefit. However, I would have appreciated better telephone accessibility or additional staffing resources...

I would like to share something with you all. Yes, anyone can develop certain health conditions, so it is important to be aware of your body and seek advice when needed. I waited for quite some..

This is the finest medical practice I have attended. While it can be annoying to reach them by telephone, that is the only drawback. The front desk team are excellent, and I am consistently able to..