MS

Martin S. 2 years ago • From Google

Rating

Bad

Phone lines constantly busy and unresponsive

The telephone service appears to be understaffed during midday hours. When calls are eventually answered, patients are immediately placed on hold rather than receiving prompt assistance.

Begg Practice St. John's Hill Surgery

one year ago

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you experienced. We have discussed this matter with our reception team and implemented measures to help prevent it from happening again in the future. Additionally, our telephone system includes a queue-busting ring-back feature, allowing patients to receive a call back instead of waiting for a long time for a receptionist to answer. We have also provided further training to our team to minimise the likelihood of similar incidents moving forward. Kind regards, Dr S Begg

Other reviews for Begg Practice St. John's Hill Surgery