SO

S O. 2 years ago • From Google

Rating

Bad

Phone lines constantly busy, appointments unavailable

I have found this surgery to be extremely frustrating to deal with. It is very difficult to reach anyone by telephone, and when contact is made, there are no available appointments. I cannot recall the last time I was able to have an in-person consultation, despite attempting to address a health concern for several months. The approach taken has involved repeated blood tests rather than alternative solutions. Following one blood test, I received a call the next day requesting another test for medication monitoring purposes. I explained that I had only just completed a test, and the matter seemed to be resolved at that time. However, several days later, when attempting to arrange a prescription refill, I discovered my medication had been suspended. This required another lengthy phone call to clarify the situation, only to be told that yet another blood test was required. As a result, I have had to go without my regular medication for an extended period. Overall, I feel the service provided has been inadequate and poorly managed.

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