Westcotes Gp Surgery

I had concerns about how my account was being handled by the practice.

There can be challenges with the appointment system at this practice. If communication issues occur during a scheduled call, the appointment may be marked as completed rather than rescheduled,..

I attended an out-of-hours clinic due to experiencing severe tiredness and described my symptoms in detail. The clinician did not perform any physical checks and simply offered a sick note without..

The reception staff member's manner during my recent visit felt dismissive and unwelcoming. When I came in seeking assistance regarding my child's health concerns, I felt judged rather than..

I had a disappointing experience with the reception staff, who I found to be unhelpful.

The healthcare professional demonstrated thoroughness and genuine care toward their patients, reflecting positively on the practice. Thank you for the kind feedback.

The staff experience was disappointing, with unhelpful interactions throughout. The team appeared dismissive and unwilling to provide proper assistance. There were consistent difficulties with basic..

Excellent service overall. I rang in the morning seeking medical guidance and was promptly scheduled for a phone consultation, with the clinician getting back to me within an hour. The prescription..

I would not recommend this practice. The staff appear to lack understanding of their systems and procedures. When I contacted them regarding a documentation request over a couple of days, I was..

The reception staff came across as unhelpful and dismissive, which made for a frustrating experience when trying to book appointments. Since registering several months ago, I've struggled to secure..

The most insulting and dismissive experience I've ever had in a medical setting. I was told that sudden swelling and a rash in my lower limbs was simply something that occurs in patients like me. I..

The clinician appeared disengaged during the appointment. There was no explanation provided about the process for arranging follow-up services at the front desk. The reception staff also seemed..

Following a prolonged period without a diagnosis for my symptoms, I have experienced considerable difficulties with this practice.

This practice ranks among the more challenging surgeries to access in the area. Attempting to reach them during opening hours proves difficult, as the phone lines are frequently engaged. When..

I have been attempting to secure an appointment over the last several days without success. When I telephone the practice, I am either told that no slots are available or I am kept waiting on hold..

Not a helpful experience at this practice👎👎

Local medical practice. The team were supportive and accommodating, though all services require advance booking to be seen.

I raised concerns about the manner in which I was treated by staff members. I was assured that the practice manager would contact me the same day, however a week passed before I heard anything. When..

Excellent community medical centre

Disappointing experience overall. The phone lines are difficult to get through on, which is frustrating. It appears that external services are frequently recommended as the main alternative...