Bowling Highfield Medical Practice
4 years ago II
Isaac I. 2 years ago • From Google
Bad
I am very dissatisfied with the service at this GP practice. It appears extremely difficult to reach them by telephone. Whenever I attempt to call, the line is perpetually engaged. Booking an appointment requires either a phone call or attending the surgery in person. For individuals with limited mobility who cannot attend in person, obtaining an appointment at the early morning slot is nearly impossible. I have tried calling at various times within a short window, but the line remains constantly busy. I have spent considerable time repeatedly attempting to call without success. In a further attempt, I visited the surgery directly. While present, I called from my mobile and observed staff members conversing with each other while the phone continued to ring without being answered. This unresponsiveness and lack of professionalism is disappointing. Given these circumstances, the practice appears to be functioning ineffectively. The standard of service is concerning. Furthermore, if you are running behind schedule, how are patients expected to notify them when calls go unanswered? Previously, I had an appointment with a specialist department and anticipated being slightly delayed. Despite making multiple attempts to call, no one picked up. Upon arrival, I was questioned about why I had not called ahead. While speaking with the receptionist, I made another call and, as expected, it went unanswered. When I subsequently consulted with the clinician, I was asked about my lateness. I explained my repeated efforts to contact the practice beforehand. Nevertheless, I was informed that only one matter could be addressed due to time limitations. This inefficiency is not of my making. The practice requires better telephone communication systems. I urge them to answer their phones.
Dear Isaac, We are sorry to see your review. Please let us know your reasons for this or even better join our patient participation group (contact reception if interested) - we would love to have more patients involved with shaping the care we provide at the surgery.
Jamie F.