EH

Eleanor H. 2 years ago • From Google

Rating

Poor

Phone lines constantly busy, unhelpful reception staff

I was referred to a first contact physio at this practice through my GP for joint pain and arrived late for my appointment after being delayed in traffic. I attempted to contact the surgery multiple times beforehand but was unable to get through. When I arrived and explained the situation to the receptionist, apologising for my lateness, I was informed that the physio was finishing for the day and that I would need to rebook via my GP. Despite being visibly uncomfortable, I felt the receptionist made no effort to assist me in arranging another appointment or provide any guidance on managing my symptoms in the interim. When I asked for any advice, the response was minimal. I left feeling unsupported and have decided not to return to this practice.

Other reviews for Cambridge Avenue Medical Centre