AM

Angie M. 2 years ago • From Google

Rating

Bad

Phone lines constantly engaged and frustrating to reach

I called the surgery this morning just before 8am and received a message indicating they were not yet open. When I tried again at 8am to book an appointment, the line was continuously engaged. By 8:32am, the line remained busy, suggesting someone was still speaking with reception staff. I would appreciate clarification on how the telephone system operates at this practice and why patients are left in such a frustrating situation, feeling stressed and irritated while waiting to connect. I understand this experience can be challenging for many patients, and I wonder if appointment availability might depend on familiarity with reception staff rather than being allocated fairly to all callers.

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