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Annette H. 3 years ago • From Google

Rating

Bad

Phone lines constantly engaged and impossible to reach

I have had a very poor experience with this surgery. I have been attempting to contact them by phone since early morning, with the line consistently busy. When I finally managed to get through in the early afternoon, I received an automated message that prevented me from leaving a voicemail, and the call disconnected. The surgery appears to have declined in quality over recent years. The reception team in particular has been disappointing, as I feel they could benefit from improved interpersonal and communication abilities. The administrative service has been unsatisfactory overall. That said, once appointments are secured, the clinical consultations themselves are positive and professional. The clinical staff appear competent and dedicated, though they seem stretched managing the current patient load.

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