RS

Ray S. 5 years ago • From Google

Rating

Bad

Phone lines constantly engaged and unreachable

Honestly, I would rate this experience as poorly as possible. Following a recent wrist injury, my cast was taken off six days ago. I was provided with rehabilitation exercises from the hospital and began completing them, which were uncomfortable but seemed important. Three days after starting these exercises, I noticed a loss of sensation in one of my fingers, and by the following day it had become almost entirely numb. I contacted the non-emergency medical line for guidance and, after going through standard health screening questions, described what I was experiencing. I was advised to contact my general practice surgery to have this checked. Over the last two days, I have attempted to reach the surgery repeatedly, encountering only engaged tones and disconnections. Throughout this period, my wrist remains significantly painful despite taking pain relief medication, and I have now developed additional tingling sensations in another finger as well. This is now the third day of attempting to get through to the practice, and if I am unsuccessful this morning, I intend to visit the surgery in person. I have made efforts to respect the appointment system and avoid turning up unannounced, but at this point the situation feels unreasonable and my symptoms continue to worsen.

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