Westbourne Medical Centre

I have an eye infection and my partner called to arrange an appointment since I struggle with phone anxiety. During the call, the clinician disconnected without having a conversation, and when my..

The service was disappointing. The healthcare professional came across as condescending and appeared unwilling to provide assistance. Their demeanor seemed frustrated, and they declined to offer..

I have no complaints about this practice whatsoever. I am able to obtain appointments without difficulty, and I find the entire team to be genuinely compassionate and attentive.

Excellent clinical staff, but the appointment system needs improvement. I booked a face-to-face consultation, but received a text message the day before stating it had been changed to a telephone..

It was very difficult to reach the practice during morning hours, with only a pre-recorded message available. When contact was eventually made, I was informed that no appointments were available and..

My child has been experiencing episodes of breathing difficulties. Following a call to emergency services and subsequent assessment at the hospital, I was advised to contact my GP the next day..

It's mid-afternoon on a weekday and the staff didn't arrive until much later. Honestly, I found this to be a disappointing experience at this GP practice. I felt that my initial assessment was not..

It is extremely challenging to secure an appointment at this practice. Telephone calls typically involve lengthy wait times exceeding twenty minutes, and multiple attempts are often necessary before..

The practice appears to have significant availability issues. Appointments seem difficult to secure, as the surgery frequently indicates they are fully booked even when calling early. The suggested..

I have been attending this practice for a considerable time and have consistently had positive experiences. The clinical staff demonstrate attentiveness and friendliness, and have shown particular..

I attempted to book appointments, but I did not receive any contact from the practice. I had to call reception myself. When I inquired about this, I was told that the practice had tried to reach me..

I attempted to contact the practice on a morning in late April before 10am but found it impossible to reach any staff members by phone. A prescription request had been submitted from a local..

I'm very pleased with the high-quality care provided and the convenient way I was able to schedule my appointment using the available digital platforms.

Disappointing healthcare facility.

Attempting to secure an appointment for my child proved extremely difficult, resulting in three hospital visits within a week. The practice should consider whether it is able to meet patient needs..

This practice has gained a reputation recently, though unfortunately not a positive one. Obtaining a consultation or appointment has become increasingly difficult. The reception team can be..

I had a deeply disappointing experience attempting to register at this practice after relocating from Scotland to Middlesbrough. During the registration process, I encountered what felt like..

The phone lines are frequently difficult to reach and appointment wait times are quite lengthy, which has made me consider switching to a different practice.

If I could put zero stars I would. Absolutely appalling experience at this practice. I have been a patient here since birth, but I have reached my limit and will definitely be switching to a..

Overall a positive experience, though there are occasional challenges when trying to reach the practice by telephone.