NS

Nymeria S. 7 years ago • From Google

Rating

Poor

Phone lines constantly engaged, difficult to reach

The staff are genuinely pleasant, which is the only positive aspect I can mention. However, I've experienced persistent difficulties with the telephone system. When attempting to call, I receive an automated message directing callers to different options depending on their location, which seems confusing when trying to reach the practice directly. Getting through to speak with someone has proven extremely challenging. Additionally, obtaining my test results has been problematic, and the appointment booking process is equally frustrating. The practice advises ringing at 8am for emergency slots, but this creates a bottleneck as many people attempt to call simultaneously. I've tried calling at that time and spent considerable time waiting on hold, sometimes until mid-morning, without successfully connecting. The whole experience feels quite poorly managed.

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