Hildenborough Medical Centre

The appointment system here is quite frustrating. You cannot book in advance, yet by the time you call at opening time, all the slots have already been allocated. The practice appears disorganised..

Telephone access to the practice is extremely difficult and time-consuming. Test results were not communicated when they became available. The reception team appeared unhelpful and dismissive,..

Excellent healthcare professionals and front desk team, compassionate and consistently go the extra mile. Much appreciated.

I have consistently found the service at both practice locations to be of a high standard. The appointment booking system is straightforward to navigate, and the support staff are responsive and..

I have consistently enjoyed positive interactions with all members of staff across the practice, including those at the front desk, clinical teams, and pharmacy services. Everyone has demonstrated..

Excellent care and attention received from all members of the medical team and support staff.

Receptionists terrible . Bad attitudes. Seems to be a male receptionist incredibly rude and argumentative. Puts phone down on patients. Poor service all round. ANIMA for ''everything''..

Very disappointed after being instructed to call back on a specific day to arrange an appointment. When I eventually got through after a lengthy wait, all available slots had already been taken. I..

The reception staff came across as quite unwelcoming and abrupt during my interactions with them. I found the practice's approach to medication provision rather restrictive, particularly when..

I have been a patient at this practice throughout my childhood and into early adulthood, spanning over two decades. The clinicians here consistently demonstrate exceptional dedication to their..

I'm uncertain about what has changed. This practice was previously outstanding, but it has become extremely difficult to reach with a frustrating telephone system that can require many attempts..

The staff consistently demonstrate a friendly and helpful approach, and the updated telephone booking system has made scheduling appointments considerably more straightforward.

The service provided was excellent for my daughter, who received a telephone assessment followed by an afternoon appointment. The reception staff member was clearly very busy throughout our visit,..

The phone lines take an excessive amount of time to connect with someone. Scheduling an appointment with a GP involves a considerable wait.

Called on behalf of someone experiencing respiratory symptoms. They phoned early in the morning and were informed when contacted an hour later that no further appointments were available that day...

The reception team has been very supportive and accommodating. Although there are occasional delays in reaching the practice, I have consistently been able to secure appointments when required. The..

I have visited this practice on multiple occasions and found the team to be excellent.

I have consistently found it difficult to reach this practice by telephone during opening hours, as the lines appear to be continuously occupied. It seems there may be insufficient staffing at..

I'm not particularly confident with my smartphone and accidentally dismissed a clinician's afternoon callback by mistake! Much later, at 7.20pm, the clinician called me back again and requested that..

Absolutely frustrating experience. The staff came across as dismissive and unhelpful. I spent a considerable amount of time waiting on hold. There seemed to be a complete absence of empathy and..