Chadwick Practice

A capable practice with pleasant and knowledgeable staff, though accessing appointments has become increasingly challenging. The telephone booking system involves lengthy waiting times in queues,..

I have consistently had no difficulty obtaining appointments with clinical staff members. The reception team has always been pleasant and welcoming. I have been a patient at this practice for..

Difficult to get in touch with, and the team was not particularly helpful when attempting to reach out. There also seem to be ongoing issues with keeping patient information up to date.

I waited in a queue for an extended period only to be informed that no appointments were available that day, which I found frustrating.

I have been trying to reschedule an appointment for more than two weeks without success. On each occasion I have called, regardless of what time of day I attempt to contact them, the line is..

Extremely difficult to get in touch with, and when contact is made, the assistance provided falls short of expectations.

Attempted to call at the designated morning time to book an appointment on the same day, but was unable to reach the practice as the phone line was not responding.

I had a very difficult experience at this practice and felt it was necessary to change surgeries. I did not feel supported during my appointments and found the interaction unhelpful. The other staff..

I was disappointed by the manner of the front desk staff during my visit. The receptionist appeared dismissive and lacked empathy when dealing with another patient who was struggling to arrange an..

I required a form to be completed and was informed it would take approximately two weeks, however it has now exceeded that timeframe by a week. When I attempted to arrange an appointment to discuss..

I have been a patient at this practice for many years and have consistently had a positive experience. The team members are always courteous and supportive, and I find the clinicians approachable..

I've been unable to secure appointments despite making numerous attempts to contact the practice from early morning, and after waiting in line was informed that no slots were available and directed..

Spent an hour attempting to reach the practice by phone only to be informed that no appointments were available, with the suggestion that attending in person at opening time the following day would..

The clinician demonstrated a compassionate approach and consistently made efforts to provide assistance.

I attempted to call at the designated time in the morning as instructed, but was unable to reach anyone until nearly an hour later. When I finally got through, I was informed that no appointments..

Unsatisfactory experience. It required numerous phone attempts starting at 7.59 until 8.15 before successfully connecting. Once through, I requested to see a doctor. Instead, I was offered an..

I transferred to this practice after many years at another location. The staff have been very helpful and responsive to my inquiries. Although I haven't yet needed to see a clinician, I have..

The approach of dismissing concerns and repeatedly directing patients to call back the following morning at 8am is a frustrating practice that raises serious questions about the quality of care..

I experienced an issue with ear blockage and attempted home treatment for a fortnight without success. When I contacted the practice to arrange an appointment hoping to receive a specific procedure,..

Extremely poor telephone accessibility. I attempted numerous times over several minutes to reach the practice to cancel an appointment, only to encounter continuous busy signals. After finally..