Burnt Ash Surgery

The staff have consistently demonstrated kindness and understanding. They provided valuable support during a difficult period this year. However, I recently called to arrange an appointment for my..

Had an amazing experience. The nursing staff member I encountered was particularly pleasant and kind. I'm very grateful for their care.

I rate this surgery very highly. The reception team and clinical staff are excellent! They genuinely make an effort to provide assistance. Thank you for your dedication. Best wishes.

The clinician demonstrated considerable knowledge, effectiveness, and professionalism. All of my questions were answered thoroughly, and appropriate recommendations were provided.

I recently visited the surgery with my elderly brother who was clearly unwell, hoping to arrange an appointment for him to see a doctor. The receptionist informed us that no doctor appointments were..

I have delayed writing this review, but I have reached a point of considerable frustration with this medical practice. My son has autism and finds it difficult to remain seated for extended periods...

I had a very disappointing experience when contacting the practice to arrange an appointment. The staff member I spoke with came across as dismissive and unhelpful. When I requested that information..

I had a telephone appointment scheduled for the morning. The clinician called slightly earlier than expected, which was not a concern. However, I found the interaction with the reception staff to be..

Wonderful experience overall! The team was genuinely friendly and supportive. Appointments were scheduled remarkably quickly. Really appreciate the care provided.

I have been a patient at this practice for over two decades and have consistently experienced a supportive and attentive team. The clinical staff have demonstrated responsiveness to my needs, and I..

Straightforward and agreeable experience during my visit to the general practice surgery.

It is extremely difficult to get through to this practice.

I recently attended for a routine vaccination appointment. The experience was excellent from start to finish. The appointment ran punctually, the organisational systems functioned smoothly, and the..

I experienced significant concerns during my time at the Burnt Ash Surgery on Handen Road. The reception staff I interacted with came across as unhelpful and dismissive, which appeared to reflect a..

I wanted to share a positive review based on my consistently good experience at this surgery. Over the past several years, I've attended regular appointments every few months, and the clinical staff..

Experienced significant difficulty reaching the practice by telephone this morning, with an extended wait that went unanswered. This is concerning when urgent medical attention may be needed. There..

The team here has been absolutely wonderful! There can be moments when reaching them by telephone proves a bit challenging, though I imagine that's simply due to how busy they are. I've been a..

Appointment availability is limited with extended waiting periods. The reception team does not offer callback services, and continuity of care is difficult as the doctor seen varies considerably..

Extremely disappointing experience with significant difficulties accessing appointments, even when urgent care is needed, with guidance to contact alternative services instead. The reception team..

I had a very negative experience with the reception staff and a clinician at the practice. I felt spoken over when I called to report that I had been given a medication that I should not have..