Sydenham House Group Practice

Extremely disappointing experience with the front desk team. The service provided was not helpful and fell well short of expectations.

I am extremely frustrated with the attitude of the clinical staff at this practice. I feel sympathy for the reception team who have to manage the complaints from unhappy patients. It appears that..

The staff members have demonstrated a lack of competence in handling straightforward requests related to prescribed medications. When tasks are eventually completed, errors frequently occur...

If you are in employment, this may not be the right practice for you. The wait to speak with reception staff was over an hour, which is difficult to manage when you cannot remain on the phone for..

The reception service needs improvement. I have had difficulty getting through by telephone over a couple of days. When I visited in person, I was told that calls must be made on the same day,..

I have been attempting to contact the practice repeatedly over the past several days without success. The phone lines appear to be unavailable, which has been frustrating. I am considering changing..

I don't typically feel compelled to submit reviews, but I feel obligated to share my recent experience with this practice. I've attended two appointments recently, and both fell significantly short..

This practice has been a disappointing experience. The appointment system relies heavily on an online form that is only accessible during limited daytime hours, which creates significant barriers..

The phone lines are consistently difficult to reach, and it appears staff are frequently unavailable. The service feels unhelpful overall. When I asked a member of the reception team if they could..

I had a negative experience with a member of the reception team who was dismissive when I attended with concerning symptoms.

Attended an appointment recently and would be delighted to recommend the clinician I saw. They reminded me of the traditional approach to general practice that I valued in earlier years. The..

Frustrated with my recent phone interaction regarding a family member's health concerns. The clinician did not appear to listen to what I was communicating and provided vague reassurance about a..

I've recently been using this service linked to the business I work for. All I can say is that the receptionist who typically answers calls is amazing, they're helpful, and they go the extra mile to..

The reception team's manner was unwelcoming and dismissive, and I found the waiting times for both telephone contact and appointment availability to be quite disappointing.

I have been a patient at this practice for many years, and I have consistently found the reception staff to be helpful and courteous. The clinical staff, whilst different individuals have worked..

The clinical team has consistently been satisfactory. However, the administrative and reception staff have not met expectations.

Doesn't even deserve to be rated. The appointment was very unhelpful, with the clinician appearing more interested in personal matters than in addressing my concerns about my family's health. I am..

The service fell short of expectations. I struggled to secure appointments and was directed toward the online booking system, though I'm unable to access it as I haven't been registered for that..

I would give 0 stars if I could. The appointment booking process is extremely frustrating. Calling at opening time results in lengthy hold times exceeding 40 minutes, only to be informed that no..

It is difficult to secure an appointment on the same day or even the next day, particularly when seeking care for a child. The experience of seeing the same healthcare provider is inconsistent, as..