Wordsley Green Health Centre
MB
Mr B. one year ago • From Google
Bad
This surgery appears to prioritise appointments for older patients over younger age groups. Retrospective or next-day appointment bookings cannot be made by telephone. The phone lines do not become available until after 08:00, despite the surgery opening at 08:00 for walk-in patients. The appointment system operates on a first-come, first-served basis, with walk-in patients being seen before those who have booked by telephone. Standard appointment slots are approximately 10 minutes, though the surgery typically reaches full capacity by 08:10. The surgery uses a text message feedback system asking patients about their likelihood to recommend the practice, but does not proactively inform patients of extended wait times. Waiting periods vary considerably, ranging from immediate consultations to over 45 minutes, often without advance notice. Overall, this surgery would not be recommended based on patient feedback and personal experience. A recent call to book appointments resulted in a frustrating experience. When explaining the reasons for the appointment request, the call handler responded in a manner that felt unnecessarily defensive and unhelpful. During the conversation, it was stated that the GP would not issue prescriptions on the day, which contradicts standard practice and the duty of care expected from general practitioners. The call handler's approach was perceived as unprofessional and dismissive, making the interaction feel unnecessarily difficult and unwelcoming.
martin b.