Wordsley Green Health Centre
Mr B. one year ago • From Google
Bad
Phone lines create barriers to same-day appointments
This surgery appears to prioritise appointments for older patients over younger age groups. Retrospective or next-day appointment bookings cannot be made by telephone. The phone lines do not become available until after 08:00, despite the surgery opening at 08:00 for walk-in patients. The appointment system operates on a first-come, first-served basis, with walk-in patients being seen before those who have booked by telephone. Standard appointment slots are approximately 10 minutes, though the surgery typically reaches full capacity by 08:10. The surgery uses a text message feedback system asking patients about their likelihood to recommend the practice, but does not proactively inform patients of extended wait times. Waiting periods vary considerably, ranging from immediate consultations to over 45 minutes, often without advance notice. Overall, this surgery would not be recommended based on patient feedback and personal experience. A recent call to book appointments resulted in a frustrating experience. When explaining the reasons for the appointment request, the call handler responded in a manner that felt unnecessarily defensive and unhelpful. During the conversation, it was stated that the GP would not issue prescriptions on the day, which contradicts standard practice and the duty of care expected from general practitioners. The call handler's approach was perceived as unprofessional and dismissive, making the interaction feel unnecessarily difficult and unwelcoming.
My conversation with the healthcare professional today was very informative and I appreciate it.
Wordsley Green Health Centre
Deborah L.
I would like to express my gratitude to the clinician at the practice who has provided me with care over the past couple of years. I underwent treatment for a serious health condition in 2022 which..
Wordsley Green Health Centre
Alex A.
Would not recommend. We attempted to register by submitting properly completed forms to reception staff. However, the forms went missing, and when we followed up after more than a month without..
Wordsley Green Health Centre
Steve F.
The clinical team at this practice demonstrated considerable support, expertise, and professionalism throughout my care.
Wordsley Green Health Centre
Laul L.
Excellent medical practice with readily available appointment slots and courteous, responsive staff members.
Wordsley Green Health Centre
Kay R.
I feel that my concerns are not adequately heard during appointments, and I struggle to obtain the information I request. The explanations provided for my symptoms do not seem to align with what I..
Wordsley Green Health Centre
Angie P.
Consistently excellent experience
Wordsley Green Health Centre
Jamie B.
Extremely competent and punctual throughout the appointment.
Wordsley Green Health Centre
Naomi P.
Excellent team who were attentive and receptive to my concerns, offering clear guidance on the next steps. The appointment stayed on schedule, and the entire visit including the procedure was..
Wordsley Green Health Centre
Heidi E.
The healthcare professional I saw today demonstrated exceptional thoroughness and possessed outstanding knowledge.
Wordsley Green Health Centre
Pete M.
Nobody picks up the telephone! Even though I was first in the queue, after just a minute of waiting I was informed that nobody could answer my call and was asked to hang up and try later. This..
Wordsley Green Health Centre
Libby C.
I have consistently had a positive experience during my time at this surgery over the past couple of years. The appointment booking process has always been efficient and the staff have been..
Wordsley Green Health Centre
Jackie D.
The quality of care provided by the clinical team has generally been very good in my experience. However, I have found it quite challenging to get through to the practice, particularly given the..
Wordsley Green Health Centre
Darren J.
I was very satisfied with the assistance provided during my telephone consultation and felt pleased with how matters were resolved.
Wordsley Green Health Centre
Sharon G.
After informing the receptionist (once they eventually answered the phone) that my telephone appointment with the clinician would need the number to be displayed as my phone automatically diverts..
Wordsley Green Health Centre
Christopher C.
Had a pleasant visit with a welcoming and approachable atmosphere.
Wordsley Green Health Centre
Gareth B.
If you experience respiratory concerns, you're advised to ring back the following morning at 8am, though this resulted in an appointment being scheduled approximately four weeks away.... A remote..
Wordsley Green Health Centre
Lenna t.
I had my contraceptive implant fitted today and the healthcare professional was wonderful, very kind and reassuring, answering all my questions throughout the procedure. I experienced no discomfort..
Wordsley Green Health Centre
K W.
The requirement to call at 8am to book an appointment can feel like a tedious process. If that's the only way available, then it's something you have to work with. As someone who hadn't visited the..
Wordsley Green Health Centre
Sue B.
I received a procedural treatment for my hand that was arranged promptly following my initial appointment. The procedure was clearly explained to me at each stage, and I felt reassured throughout...
Wordsley Green Health Centre
Ken H.