MB

Mark B. 7 years ago • From Google

Rating

Bad

Phone lines down when you need help most

Last year I experienced an issue with my vision and was informed that a referral had been sent to the eye hospital. However, when I followed up with the hospital directly, they indicated they had no record of receiving it. More recently, I was expecting a medication delivery through my pharmacy service but it failed to arrive. When I contacted the surgery to enquire about the delay, I was told that I had placed the order prematurely, though I had not been made aware of any such restriction. This left me without my prescribed medication for my back condition. I visited the surgery in person yesterday and was told they would process the request while I was there. I subsequently contacted the pharmacy and learned they still had not received anything. My attempts to call the surgery afterwards were unsuccessful as the line was unavailable. Overall, I found the level of service and communication to be quite disappointing.

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