BP

Binh P. 6 months ago • From Google

Rating

Bad

Phone lines drop calls during morning rush

I feel like the phone lines might be disconnected during morning hours. When I called right at 8am, I was third in the queue, but after a few minutes the hold music stopped and the line just rang with no one picking up. After numerous rings, I had to hang up and call back, which put me much further down the queue at position 13. I waited nearly 15 minutes to get back to a reasonable position, only for the same thing to happen again. The line rang repeatedly without an answer, and I found myself back at the end of the queue for a third attempt. This has occurred on previous occasions when I've tried to book an appointment as well, which has made me reluctant to call in the future.

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