GM

Gladys M. 3 years ago • From Google

Rating

Excellent

Phone lines get busy but staff are genuinely caring

During my visits to the practice, I have consistently had positive experiences. When attempting to book appointments by telephone, the lines tend to be quite congested, particularly during morning times. On one occasion, after spending a considerable amount of time in accident and emergency, I attended the surgery where my son received prompt attention. A follow-up call was made afterwards to check on his progress, which was a thoughtful gesture. The nursing staff I have interacted with have been considerate and approachable. The nurse practitioner demonstrated care and made the examination process straightforward and comfortable for my son. The reception team have been accommodating in rearranging my appointments to ensure I was able to attend important appointments. I appreciate the support provided throughout.

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