The Coatham Road Surgery

After three years of struggling, I decided to leave this practice. I felt there were significant oversights in my care. In particular, I was sent home despite concerning test results, and my..

Some of the clinical staff are absolutely wonderful, friendly and genuinely care about your wellbeing. One particular healthcare professional was amazing and provided reassurance during my visit,..

I have been a patient at this practice for approximately 18 years. In the past, I had no difficulty obtaining appointments with a GP, however the situation has deteriorated significantly. When I..

I have repeatedly been informed that appointments are unavailable and that there are no clinicians present at the practice, assuming I can even reach someone by telephone initially, despite calling..

It seems unusual that this practice is not offering face-to-face appointments when other surgeries in the area are doing so. Attempting to use the online consultation service only to be directed to..

I would rate this practice much lower if the system permitted it. Getting through during morning hours to book an appointment is extremely challenging. Based on my experience, it requires numerous..

This facility should be shut down and likely will be soon by the regulator. How it remains operational is bewildering. There has been no improvement and nobody appears to care, with constant excuses..

I recently contacted the practice requesting a prescription for blood pressure medication, informing the receptionist that my supply was running critically low due to a mid-course change to my..

There is parking available, though you do need to register your vehicle inside. The receptionist seemed reluctant and was slow to process my arrival. I only attended because a particular staff..

I find it would be simpler to travel abroad and enjoy a holiday than to secure an appointment at this practice. This situation has persisted for an extended period without any improvement, which is..

Dissatisfied with the lengthy waiting period required to secure an appointment at this practice.

I have been attempting to have a shoulder issue assessed for more than two years. On multiple occasions, I have been informed that an appointment would be arranged and that I would receive contact..

I experienced digestive issues that prevented me from eating for several days, so I contacted the practice to arrange an appointment. I made numerous attempts to reach them by phone throughout the..

I experienced a significant delay during my visit, as the appointment ran considerably behind schedule despite being told it would only be a brief wait.

My elderly relative is unable to reach the practice to arrange an appointment, and by the time they manage to connect with someone, there are no available slots. They lack online access and cannot..

I am disappointed to have given such a low rating, as I feel the service has fallen short of expectations. Over the past three years, I have attended for routine health checks on a couple of..

Attempted to secure an appointment but was informed that walk-in slots were unavailable, likely allocated shortly after the surgery opened. The telephone staff appeared unhelpful and dismissive,..

Staff at the reception desk lack the medical background needed to make decisions about which appointments should be scheduled.

I attempted to schedule an appointment but was informed that appointments could not be booked through the usual channels. When I enquired about alternative options, I was told I would need to call..

Excellent and compassionate nursing team, wonderful front desk personnel, find it difficult to comprehend the unfavourable feedback from others.