DA

David A. 7 years ago • From Google

Rating

Poor

Phone lines hang up without explanation

The customer service experience was disappointing. When calling, the staff seemed unfamiliar with the details of my situation and struggled to understand my enquiry. After being placed on hold, the call was disconnected without explanation, which was frustrating and unhelpful. I have found it necessary to visit the clinic in person repeatedly just to obtain the assistance or information I require. The overall impression is that the team appears reluctant to help over the phone or may lack the resources to handle telephone enquiries effectively.

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