RR

Rowy R. 4 years ago • From Google

Rating

Bad

Phone lines hard to reach, slow results

I have been waiting considerably longer than expected for laboratory results from a urine sample to be returned, despite the test itself being relatively straightforward. Additionally, there has been a delay in receiving a prescription for antibiotics. I found it necessary to visit the surgery multiple times in person, as telephone contact proved difficult to establish. The reception staff indicated they would contact me once the prescription was ready, but this call did not materialise. When my mother contacted the practice to lodge a formal complaint, it was then revealed that the prescription had actually been issued the previous day.

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