Bishops Close Medical Practice

It is disappointing to observe a significant deterioration in the standard and accessibility of services throughout my time as a patient at this practice. The focus appears to be directed more..

Visited the surgery for a non-medical matter and was very pleased with the helpful and friendly service provided by the reception staff.

Disappointing overall, I'm afraid. I won't go into the well-documented telephone access difficulties. The in-person experience isn't significantly better either. Appointments consistently run..

Is it possible to get through on the phone at this practice? The line always seems to be busy whenever I try to call. I would rate my experience much lower if the system allowed it.

Although it can be difficult to secure appointments at this practice, the team responded promptly when my young child became seriously unwell. I was very grateful to the receptionist on the day I..

It takes an extremely long time to navigate the automated phone system, and when you do manage to reach someone, the reception team's demeanor can be quite off-putting. They speak to callers and..

Absolutely fantastic medical professionals, I get through straight away, the team are lovely

I've always had a positive experience with the medical staff at this practice. Even when face-to-face appointments aren't immediately available, I've received telephone consultations followed by..

An example of concerns regarding how certain practices may continue to operate despite regulatory oversight mechanisms.

Managed to secure an appointment without much delay. The clinician was excellent and effectively addressed my concern. Very satisfied with the experience.

I have made numerous attempts to contact the practice without success. Getting through has proven to be an extremely challenging and frustrating experience. The difficulty in reaching the surgery..

The team here are welcoming and approachable. Visiting the practice in person results in prompt attention. The service provided was very supportive and beneficial.

I'm new to this practice and have had a positive experience so far. I've been able to obtain appointments promptly, often on the same day I request them. The team members have consistently..

This practice has been disappointing on multiple occasions. Each visit results in being told that someone will contact me with results, yet weeks pass without any communication. Additionally, it..

Thank you to the clinician who saw my child today and promptly issued a prescription for their condition. They provided helpful advice on what to do and were lovely, kind, polite and supportive...

We consistently attend this practice with complete confidence, from the reception team through to the clinical staff, all of whom are welcoming and helpful. The waiting area is well-designed for..

The practice is difficult to reach by telephone.

The telephone line is picked up in a timely manner and the medical care I have received over recent years has been satisfactory.

Outstanding service received from the clinical team for my elderly mother. An extremely knowledgeable, courteous and caring healthcare professional delivered care with genuine empathy.

Standards appear to be declining noticeably since recent staffing changes. The nursing team continues to provide excellent care, however some reception staff members communicate in a manner that..